Job Description

We are looking for someone who is interested in finding a career, not a temporary job.

The main focus of this position is cosmetic surgery sales, patient coordination, and scheduling. Our ideal candidate must possess exceptional people

skills and experience in sales; along with being a self-starter with a passion to excel.

As a Patient Care Coordinator, you are a key link in our relationship with the

patient and must constantly strive to provide the highest level of patient care.

The Patient Care Coordinator is an integral part of our team who will serve as a liaison

between our clinicians and our valued patients. The coordinator functions as the

prospective patient’s contact by providing quality service and care from the initial

contact through completed procedures and beyond.

The coordinator should be detail oriented, energetic and motivated with excellent

customer service and team building skills. The position serves as the main contact for

all cosmetic clients for the practice. This is not an entry level position, and candidates without prior experience will not be considered.

HOURS:

M– W-Th : 9-5:30

T : 9-7, F : 9-2

MUST HAVE FOLLOWING QUALIFICATIONS:

2+ years of sales / Medical Office experience required

Bachelor's degree preferred

Be versed in using email and internet applications, Microsoft Office programs (including Word and Excel)

Must have EMR experience (NEXTECH is a Plus)

Proven track record in cosmetic surgery, dermatology, or the medical sales industry is helpful

Experience working in a Plastic/Cosmetic Surgery office is ideal

Must be professional and articulate

Must be able to answer a multiple line phone system

Highly experienced in proper telephone etiquette to include: pleasant greeting, clear speech, inviting tone, and active listening skills

Must be fantastic with patients

Must be outgoing

Must be a team player

Must be able to multi-task

Must be customer service oriented

Must possess exceptional personal presentation and professional behavior--confident,

poised, and have an outgoing and caring personality, with strengths in working relationships on all levels

Have the ability to present and implement creative ideas to grow the

cosmetic practice, including but not limited to cultivating patient referrals

Must have the ability to perform multiple diverse tasks simultaneously

and under pressure/deadlines

Needs to be driven to meet monthly goals

DUTIES:

The Patient Coordinator will be responsible for but not limited to the following:

Responds and follows up on patient inquiries via e-mail or phone

Educates prospective patients on procedures of interest

Coordinates phone telehealth and face-to-face cosmetic surgery consultations

Keeps Surgeon and Practice profiles up-to-date on social media

Have working knowledge of our Medical Spa – services and products to

explain how our non-surgical side of the practice can aid with surgical results

‪Facilitate office scheduling, organize cosmetic seminars, and targeting potential marketing demographics

‪Responsible for patient email and telephone inquiries

‪Has an understanding of the types of procedures performed in the practice and is able to

communicate the details to prospective patients

Keep waiting room and lobby neat and clean

Answering telephones

Greeting patients

Updating and filing patients' electronic medical records

Handling correspondence

Scheduling appointments

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling

appointments in person or by telephone

Comforts patients by anticipating patients' anxieties

Answering patients' questions

Obtains revenue by recording and updating financial information

Recording and collecting patient charges

Provide financial credit options expended to patients for cosmetic procedures

Protects patients' rights by maintaining confidentiality of personal and financial information

Maintains operations by following policies and procedures

Verification of insurance benefits and processing of insurance payments

Clerical responsibilities such as checking faxes, reminder calls, medical records request, etc.

Setting up payments plans with patients

Offering rewards programs to cosmetic patients

Benefits include monthly profit sharing bonus, 401K, and health insurance compensation after 6 month probationary period.

Should you possess these talents, we want to hear from you! Please send a cover letter, resume, your salary requirements and three professional references to: Jlee@drcoberly.com

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