Customer Service Representative Job at BayOne Solutions, Ankeny, IA

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  • BayOne Solutions
  • Ankeny, IA

Job Description

Please Find Below Job Details:

Job Title- Customer Service Representative

Duration- 06 months position with possible ext.

Location- Ankeny IA 50021 / Onsite role

Payrate: $18/hr on w2

Job Responsibility:

  • Answer inbound phone calls from internal and external customers
  • Process customers payments
  • Make credit release decisions following procedures
  • Refer customer disputes to field personnel for final resolution
  • Make payment arrangements on delinquent accounts
  • Escalate customer disputes and collections situations as necessary
  • Assist team in meeting inbound service level standard
  • Responsible for the investigation and analysis of credit information while working within established guidelines
  • Contact customers regarding delinquent payments and assists in the collection of past due accounts For Outbound Collections:
  • Credit limit assessments
  • Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc)
  • Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc)

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