New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Researching entity status · Resolving or escalating issues · Following requests through to completion · Communicating progress to customers and internal teams · Navigating quickly between multiple processing systems and databases quickly and accurately · Able to work in a fast-paced, high energy environment. · Overtime and minimal (5%) travel may be required.
Minimum Experience: · 4 years customer service experience, including: · Integrating information from multiple sources quickly and accurately. · Utilizing keen attention to detail skill accurately · Utilizing communication skills, including both excellent verbal skills and written communication. · Working independently while still being an integral part of a team. · Knowledge of Microsoft Office / Adobe, ability to learn new applications quickly and effectively. · Excellent analytical, organizational, time management and problem-solving skills
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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