Job Description

Job Summary

Position Title: Emergency Shelter Advocate

Reports to: Program Manager

Job Type: Seasonal, October 1, 2025 – April 1, 2026

Shifts: Various shifts available – Evening and Overnight

DESCRIPTION

The Emergency Shelter advocate provides a welcoming, trauma-informed environment for young adults experiencing homelessness (we are LGBTQ+ affirming).This staff is a member of the supportive team that offers a seasonal Emergency Shelter to young adults, ages 18-26, who are experiencing homelessness. This staff will also be cross-trained to work, as needed, in our 24/7 year-round shelter in the Mobile Housing Navigation Center. They will oversee guests in shelter, support volunteers, and ensure Launch Pad programs are running smoothly.

PROGRAM DESCRIPTIONS

Emergency Shelter – Seasonal overnight program operating from the evening of November 1 through the morning of April 1 each year. Capacity of about 20-25 young adults each night, ages 18-26, in partnership with local churches. Hot meal, shower, mattress, linens, first aid, and additional supplies provided.

Mobile Housing Navigation Center – A grant-funded 24/7 year-round program offers staffed transitional housing and resource navigation for up to 13 young adults, ages 18-24. These individuals must be experiencing literal homelessness and have been referred from the city’s Homelessness Management Information System (HMIS).

Job Responsibilities

Guest Services

• Monitor our guests and perform frequent walking checks of the building
• Assist guests with any interpersonal conflicts or disputes
• Assist in various roles necessary to the function of the shelter (volunteers may assist)
• Wake guests in the morning 
• Ensure guests exit shelter in a timely manner and take their belongings with them
• Provide equitable, unbiased, trauma-informed care to all guests  

Site Maintenance

• Clean, sanitize, and organize the space regularly 
• Complete cleaning checklists (daily, weekly, and monthly as required)
• Complete building lock up procedures as each shift ends in the morning

Informational Reporting

• Utilize our data management system, Salesforce (training will be provided)
• Enter guest data and properly check-in guests as they enter shelter 
• Write a brief report at the end of each shift that will include guest concerns, facility and supply updates, pertinent client interactions, and crisis interventions

Physical demands

• Shelter sites may require climbing stairs to enter
• Ability to lift up to 35 lbs (though a team approach may be taken for heavy lifting)
• Remaining awake and alert for entire shift
• Completing required clean-up at the end of each shift

Additional Responsibilities

• Communicate with other staff members about staff coverage and take shifts as available
• Check your email regularly to stay up to date on organization wide updates
• Attend monthly staff meetings
• Engage with interns and volunteers as needed

Qualifications

• Some experience working with vulnerable populations, especially 18-26 year olds or people experiencing homelessness, is preferred
• Ability to maintain confidentiality, take initiative, and practice de-escalation
• Be culturally sensitive, team focused, and collaborative
• Be a competent professional with excellent interpersonal communication skills
• Strong sense of boundaries to keep relationships with guests professional, safe, and a healthy experience
• Ability to clearly and objectively document information
• LGBTQ+ individuals, people of color, and people with lived experience of housing instability strongly encouraged to apply
• Ability to work some holidays (recognized holidays earn time and a half pay)
• Has access to reliable transportation to attend each shift
• Able to input information into a laptop or desktop computer via keyboard
• A background check is required for this position; cost covered by Nashville Launch Pad.
• A clear drug-screening may be required
• COVID-19 Assumption of Risk: This position assumes risk of exposure to the COVID-19 virus, Influenza, etc.

TRAINING

Staff may be required and paid to complete core trainings including but not limited to:

• CPR & First Aid
• Naloxone
• Trauma Informed Care
• De-escalation
• Other

Additional Information

Benefits

Compensation: $18.00 per hour. Overtime eligable. There position is not healthcare eligable.

How to Apply

To apply, please complete the attached google form and upload a resume at at: https://forms.gle/MvoJrNyTimewXeNe6

Nashville Launch Pad reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.

Nashville Launch Pad is an equal opportunity employer and values diversity at every level. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Details

• Date Posted: August 29, 2025
• Type: Part-Time
• Job Function: Programs and Service Delivery
• Service Area: Housing
• Salary Range: $18.00 per hour

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