Contact Center Specialist Job at Saltu Staffing, Dallas, TX

cm1aaXB2SVNDOTJaclVtR2tGMXNaaEZYanc9PQ==
  • Saltu Staffing
  • Dallas, TX

Job Description

We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.

Key Responsibilities:

  • Answer incoming calls and electronic requests from patients, family members, and external parties
  • Register new patients and ensure accurate data entry into the electronic medical record system
  • Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
  • Schedule healthcare appointments in accordance with system and clinic guidelines
  • Interpret physician orders to schedule tests and procedures accurately
  • Provide appointment details, required preparation instructions, and payment information
  • Document patient messages and communicate them to administrative or provider staff
  • Identify urgent patient situations and escalate appropriately for triage
  • Maintain professionalism and composure when handling upset callers, escalating priority issues as needed

Top Skills:

✔ Customer Service experience required

✔ Call Center experience required

✔ Typing and computer proficiency required

✔ Medical Terminology experience is a plus

Additional Notes:

📍 Work Location: 301 N Washington Ave, Dallas, TX 75246 (On-site)

🚗 Parking Included: Yes

🎤 Interview Type: 2 rounds of interviews

🎓 Certification/Degree Requirements: High School Diploma Required

Job Tags

Immediate start,

Similar Jobs

Healthcare Talent Support

Family or Adult Nurse Practitioner part time flexible Job at Healthcare Talent Support

 ...with workplaces that foster growth innovation and compassion. Our client is actively seeking an experienced Family or Adult Nurse Practitioner to support their busy post acute care facility. This is a flexible part time opportunity. 1 to 2 days per week you choose the... 

New York Technology Partners

Project Associate - Spanish speaking Job at New York Technology Partners

 ...Job Title: Project Associate - Spanish Fluent Location: New Brunswick, NJ Position Type: Fulltime position Fluency with Spanish...  ...office responsibilities and projects. Prefer candidates that speak Spanish Desired Skills: Excellent verbal and written... 

Main Street Auto

In-House Paralegal Job at Main Street Auto

 ...Position Title: In-House Paralegal Overview: The primary responsibility of the Paralegal will be to support, manage, and facilitate...  .... Additionally, the Paralegal will assist the Senior Legal Counsel and General Counsel with various corporate matters, including... 

LTIMindtree

Sr. Big Data Developer Job at LTIMindtree

 ...About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation... 

Hale Makua Health Services

Quality Manager (RN) Job at Hale Makua Health Services

 ...Join our team as a Quality Manager (RN) with a $8,000 Retention Bonus!**Relocation Assistance may be provided** The Company: We are Ohana Pacific Health. We positively impact thousands of lives each year with the "Ohana Experience", an organizational culture based...