Contact Center Specialist Job at Saltu Staffing, Dallas, TX

cm1aaXB2SVNDOTJaclVtR2tGMXNaaEZYanc9PQ==
  • Saltu Staffing
  • Dallas, TX

Job Description

We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.

Key Responsibilities:

  • Answer incoming calls and electronic requests from patients, family members, and external parties
  • Register new patients and ensure accurate data entry into the electronic medical record system
  • Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
  • Schedule healthcare appointments in accordance with system and clinic guidelines
  • Interpret physician orders to schedule tests and procedures accurately
  • Provide appointment details, required preparation instructions, and payment information
  • Document patient messages and communicate them to administrative or provider staff
  • Identify urgent patient situations and escalate appropriately for triage
  • Maintain professionalism and composure when handling upset callers, escalating priority issues as needed

Top Skills:

✔ Customer Service experience required

✔ Call Center experience required

✔ Typing and computer proficiency required

✔ Medical Terminology experience is a plus

Additional Notes:

📍 Work Location: 301 N Washington Ave, Dallas, TX 75246 (On-site)

🚗 Parking Included: Yes

🎤 Interview Type: 2 rounds of interviews

🎓 Certification/Degree Requirements: High School Diploma Required

Job Tags

Immediate start,

Similar Jobs

Beyer Kia of Falls Church

Lot Attendant/Porter/ Valet Job at Beyer Kia of Falls Church

 ...highly motivated and organized individual to join our team as a Lot Attendant/Porter/Valet. This full-time, salary other position will be...  ...set up with pricing and display materials- Safely drive and park customer vehicles upon arrival and departure- Greet customers... 

Portland Public Schools

Nutrition Assistant Rover Job at Portland Public Schools

 ...Pay: $19.47/hour - 170 Day Work year (August - June when school is in session for students following the district calendar )...  ...this position starts in August and continues through June, with summers off, and follows the district calendar. About the role... 

Power Stop LLC

Sales Enablement Manager, Amazon Job at Power Stop LLC

 ..., SKU-intensive assortment; automotive industry experience a plus ~ Strong knowledge of Amazon 1P platform, Vendor Central, and eCommerce assortment best practices ~ Experience in content optimization tactics, measurement, and improvement ~ Excellent communication... 

Albarell Electric, Inc.

Office Assistant Job at Albarell Electric, Inc.

 ...OVERVIEW We are looking for a proactive, organized, and attentive Office Assistant for our office here in Bethlehem, PA. This role will get exposure to various things within our office space. If you are a self-starter, that enjoys wearing multiple hats, has excellent... 

BHEGT

Designer 1/Designer 2/Sr Designer Job at BHEGT

BHE GT&S has an exciting career opportunity as a Designer 1, Designer 2 or Senior Designer at our White Oaks General Office Building in Bridgeport, WV. In this role you will design and draft complex engineering design concepts into working drawings in order to facilitate...