About Us:
Join our expanding team at French Cuff Boutique, a beloved fashion destination in Houston, TX with four thoughtfully-curated locations in West University, Tanglewood, Town & Country and River Oaks. Our boutiques offer an exquisite selection of high-end brands such as Mother Denim, L’Agence, and Marie Oliver, catering to the unique styles and needs of our community. At French Cuff Boutique, we're committed to creating a warm, engaging environment where our knowledgeable and personable stylists help clients define and discover their personal style.
Job Overview: We are seeking a strategic, dynamic and experienced Store Manager to help lead our Eastside teams; West University and River Oaks . The ideal candidate will have a passion for fashion, an eye for styling, a commitment to providing exceptional customer service and a robust desire for team development. You will be responsible for leading a team, driving sales, and fostering a welcoming atmosphere that encourages customer loyalty across two separate locations.
Why Join Us? At French Cuff Boutique, we offer more than just a job; we offer a community. Our commitment is not only to be the place to shop, but also the place to work! Our team members enjoy a supportive work environment, opportunities for growth, and the chance to make a meaningful impact on our clients’, teams' and partners' lives. We offer a competitive salary, bonus opportunity, health coverage and retirement savings plans in a dynamic work environment where you can grow and develop your career.
Our Store Managers are:
• A collaborator who is open-minded and ready for anything, drives results while working together as a team, and creates a friendly environment that is supportive, respectful and fair.
• A situational leader who remains positive and professional while working towards the best interest of our team members and customers.
• Innovative, dedicated, committed; gets it, wants it, and has the capacity to do it.
• An ambassador of French Cuff Boutique who embodies & drives our Core Value culture.
• Committed and focused on building lasting relationships with our customers; creates a fun positive atmosphere to enhance the client & team experience.
We expect Store Managers to:
• Use strong leadership & interpersonal skills to oversee the Assistant Manager, store team & daily operations through coaching, developing & holding team accountable to both sales & productivity goals.
• Delegate and prioritize the workload each day to enhance productivity, build the bench and ensure our customers have the best shopping experience.
• Ensure daily maintenance & adherence of housekeeping, organization & FCB Store Standards.
• Perform high-level, proactive planning at the business level using historical, current and future data & resources to predict and drive business both store & company-wide.
• Collaborate with Buying, Marketing & Operations teams for high-level business planning as a Field Advisor & mediator between store teams and leadership team. Present & disseminate feedback to both parties in a professional manner that is solution-oriented & goaled toward making a direct impact on business needs.
• Partner with Marketing as a Field Advisor in helping drive community outreach to build local markets & brand awareness within their stores' locales.
• Be a company ambassador and coach of FCB’s sales training program.
• Train Assistant Store Managers under a succession planning model to empower, educate & elevate to build the bench.
• Encourage and motivate team members to actively display all core values and recognize contributions, while redirecting off-brand behavior.
• Develop and build client rapport with new and existing customers to promote a positive environment that keeps our customer engaged.
• Ensure store is staffed for selling shifts based off of plan, manage call outs/shift changes, and update schedule accordingly.
Our Store Managers :
• Have a minimum of six years of retail management experience.
• Process information and operate store systems accurately.
• Are available based on the needs of the business, including: nights, weekends, holidays, & at other locations.
• Must bend, reach, and stretch for product as well as lift, carry, and move at least 40 pounds/18 kilos.
• Must regularly move around all store areas and be accessible to customers.
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