Job Description

Job Title:

Sr. Operations Manager / Site Leader – Cherry Valley

Reports To:

Director of Warehouse Operations (West Coast, Returns, 3PL)

Job Location:

Cherry Valley, CA

Job Status:

Exempt, Full Time

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN-branded apparel and products from a vast network of vendors at accessible prices. Headquartered in Singapore, SHEIN is committed to making the beauty of fashion accessible to all through its industry-leading, on-demand production model. Founded in 2012, SHEIN has over 16,000 employees worldwide and continues to expand its global operations. Join SHEIN and be part of the future of fashion.

Position Summary

We are seeking a highly driven and experienced Senior Operations Manager / Site Leader to lead our flagship Cherry Valley (CV) facility. This role is critical for overseeing the end-to-end operations of a rapidly scaling 3PL-managed warehouse, driving continuous improvement initiatives, and supporting future expansions into adjacent functions such as return processing, receiving, cross-dock, and main category warehouse operations. The ideal candidate will ensure alignment with SHEIN’s core goals across safety, quality, service, and cost efficiency.

Key Responsibilities

• 3PL Partnership Management
• Develop strong, trust-based relationships with 3PL providers to ensure alignment on performance goals related to safety, quality, service level agreements (SLA), and throughput.
• Standard Work Development
• Lead the creation, deployment, and auditing of standard work and training programs to ensure consistent execution aligned with strategic objectives.
• Performance Monitoring & Issue Resolution
• Continuously monitor site performance, identify root causes of system or process inefficiencies, and drive timely resolution and prioritization of corrective actions.
• Cross-Functional Strategic Coordination
• Collaborate with key teams to maintain a reliable and scalable operation:
• Engineering : Layout design, process reengineering, and automation rollout.
• Product : Feature enhancement requests and deployment planning.
• S&OP : Inbound and outbound flow planning and synchronization.
• Capacity Planning : Storage optimization and capacity expansion.
• Performance : KPI alignment, benchmarking, and continuous improvement initiatives.
• Expansion Project Leadership
• Lead the planning, launch, and ramp-up of future functions in Building A, such as:
• Return Center
• Receiving and Cross-Dock Facility
• Category Main Warehouse
• Continuous Improvement (CI) Leadership
• Drive CI initiatives across the site and broader 3PL network by standardizing best practices, leading root cause analyses, and implementing sustainable solutions to reduce defects and improve SLA adherence.

Qualifications

• Bachelor’s degree in supply chain, Operations Management, Engineering, or related field; Master’s degree preferred.
• 8+ years of experience in warehouse operations or supply chain leadership, including experience with 3PL management.
• Proven track record in launching or scaling complex fulfillment operations.
• Strong analytical and problem-solving skills with a hands-on approach to driving results.
• Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment.
• Experience in return processing, cross-dock operations, or inbound flow management is a plus.
• Mandarin language proficiency is a strong plus, as frequent collaboration with China-based teams is required.

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