Riot’s mission is to put players at the center of everything we do. As we expand research across game and product development, the need for high-quality moderation has grown.
The Global Research Operations (GRO) team exists to make research execution more scalable, secure, and impactful.
As a Moderator Contractor on the GRO team, you’ll support the execution of in-person and remote playtests by facilitating sessions, capturing detailed player feedback, and ensuring lab-based studies run smoothly. This is a contractor role designed to support both weekday and evening/weekend testing, with the goal of expanding research access to more diverse player audiences — including younger gamers who are more available outside standard work hours. This role reports into the Playtest Operations function of the GRO team.
Your work will directly enable researchers to focus on study design, insight generation, and partner alignment by offloading real-time facilitation and session management. You’ll collaborate with researchers, operations staff, and vendors to help ensure high-quality player experiences and trustworthy data collection.
This role involves a changing schedule. Work hours may differ from day to day, and weekend work could be required depending on business needs. Variable weekday hours with the possibility of weekend shifts are expected. Flexibility is essential.
Responsibilities:
Required Qualifications:
Desired Qualifications:
For this role, you'll find success through facilitation expertise, strong coordination skills, and collaboration that supports the research team. We will be looking at your past studies, experience, and your personal relationship with games. A passion for player empathy, operational excellence, and live testing environments will set you up for success.
Compensation: $40-45 per hour
Contract Period: 1 year
Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories: Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors Accessing our or our customer’s assets, secure digital systems, and networks Ensuring a safe interactive environment for players, employees, and temporary workers These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.
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