Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior User Experience Designer do at Fiserv?
As a passionate User Experience (UX) Designer you’ll join our dynamic team within the Digital Experience Office (DXO) at Fiserv to enhance the digital experience for our clients and users by creating intuitive, user-centered designs across various products and platforms. This position offers an exciting opportunity to collaborate with cross-functional teams and contribute to the overall product strategy and user experience. You will work closely with product managers, developers, and other stakeholders to ensure that design solutions align with business goals and technical feasibility. You will also plan and conduct usability tests to evaluate design effectiveness as well as gather user feedback and analyze test results to make data-driven recommendations for design improvements. With your strong portfolio showcasing a range of design projects and demonstrating a user-centered design approach you’ll have an exciting new opportunity to make future-forward payments products user-friendly and accessible for everyone.

What you will do:

• Conduct user research, including interviews, surveys, and usability testing, to gather insights on user needs, behaviors, and pain points
• Analyze research findings to inform design decisions and create user personas and journey maps
• Create wireframes, prototypes, and high-fidelity mockups that effectively communicate design concepts and user flows
• Collaborate with the Director of User Experience and other team members to iterate on designs based on feedback and usability testing results
• Participate in design reviews and provide constructive feedback to peers, fostering a collaborative design environment
• Maintain comprehensive design documentation, including design specifications, user flows, and style guides, to ensure clarity and consistency across projects
• Present design concepts and rationale to stakeholders, effectively communicating the value of user-centered design
• Stay up-to-date with industry trends, tools, and best practices in UX design, and share knowledge with the team to foster a culture of learning and innovation

What you will need to have:

• 6+ years of experience in user experience design, preferably in a digital product environment
• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or a related field, or an equivalent combination of education, work, or military experience

What would be great to have:

• Fintech/payments domain experience
• Experience with AI technology
• Agency experience
• 5+ years of experience with design and prototyping tools (e.g., Sketch, Figma, Adobe Creative Suite)

Important info about this role:

• We’re better together! This role is fully on-site
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered

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Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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