Prefer candidates who can work hybrid in New York, NY office. However, a remote role within the U.S. will be accepted for a strong fit, but the resource should be able to work east coast business hours.
Key Responsibilities:
Strategy Execution:
- Support implementation of a comprehensive channel and content strategy for internal communications that aligns with the company's goals and values.
- Monitor and assess the performance of internal communication efforts, using insights to help refine approaches and identify best practices.
Content Management:
- Create, curate, and manage high-quality content for internal web platforms, including intranets, internal newsletters and email communications, and digital signage.
- Utilize content management systems (CMS) for the day-to-day management of internal communication channels, ensuring that content is current, accurate, and easily accessible to all employees.
- Monitor and control quality across content outputs for grammar, conciseness, clarity, and accuracy.
- Uphold brand tone, voice, and guidelines across internal communication channels, ensuring that all content reflects the company's identity and culture.
- Ensure compliance with all relevant legal and regulatory requirements, particularly regarding data privacy and intellectual property.
Collaboration and Stakeholder Engagement:
- Collaborate with various departments to gather content project requirements, ensuring that all outputs are on strategy, timely, and impactful, and define plans for execution.
- Ensure on-time execution of content and publishing projects by managing stakeholders and deadlines.
- Coordinate with Internal Communications, IT, and other key departments to maintain channel operations as needed.
- Provide as-needed cross-training and support to employees on the use of internal communication tools and platforms.
Innovation and Continuous Improvement:
- Stay abreast of industry trends and best practices in internal communications, channel operations, and web content management.
- Support channel operations team with ad hoc projects to drive operational improvements.
- Identify opportunities for innovation and improvement in internal communication strategies and tools.
- Lead initiatives to enhance the effectiveness and engagement of internal communications, leveraging new technologies and methodologies as appropriate.
- Foster a culture of continuous improvement by soliciting and incorporating feedback from employees and stakeholders.
Required:
- Bachelor's degree in Communications, Marketing, Journalism, or a related field.
- Proven experience in internal communications, content management, or a similar role.
- Exceptional writing, editing, and proofreading skills, with an eye for detail and accuracy.
- Excellent interpersonal and communication skills, with the ability to build relationships and work collaboratively with a diverse range of stakeholders.
- Proficiency in using content management systems (CMS) and other digital communication tools.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Strong organizational and problem-solving skills, with a proactive and solution-oriented approach.
- Strong creative and analytical thinking skills.
- Passion for storytelling, strategic communication, and employee engagement.
Preferred:
- Familiarity with web analytics and the ability to use data to inform content strategies.
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