Job Description

At Rock Hill Ford, we are committed to providing an exceptional experience to our guests. A Guest Experience Manager oversees daily interactions with customers, ensuring exceptional service standards, addressing concerns, and creating strategies to improve overall satisfaction. What we offer:

• Paid Training
• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long term job security

Key Responsibilities:

• Lead, train, and motivate guest services staff to deliver excellent customer care.
• Monitor and improve the customer journey, from arrival to post-visit follow-up.
• Resolve guest complaints quickly and professionally.
• Collect, track, and analyze customer feedback to identify improvement opportunities.
• Develop and implement policies that enhance the overall guest experience.
• Collaborate with operations, sales, and marketing to ensure consistency in service.
• Maintain high standards of hospitality, cleanliness, and safety.
• Coordinate all pickup and deliveries

Requirements:

• Strong leadership and team management skills.
• Excellent communication and conflict-resolution abilities.
• Customer-centric mindset with attention to detail.
• Ability to remain calm under pressure.
• Experience in hospitality, retail, automotive, or service industries.
• Knowledge of CRM systems and customer feedback tools is a plus.
• Must have clean driving record

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Kia, Honda, Volvo, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas, and Florida) EEOC Statement: Rock Hill Ford is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace that is representative of our community and customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Tags

Full time,

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