Job Description

Direct Hire Role

Summary:

The Customer Support Representative is the first point of contact for members, providing prompt, knowledgeable, and friendly service to resolve health benefits inquiries at our Honolulu, HI office.

Essential Duties and Responsibilities:

• Assist members with inquiries via phone, walk-ins, or emails.
• Send out informational packets.
• Answer all health benefits eligibility questions.

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills.
• Dependability and excellent attendance record.
• Strong analytical and problem-solving skills.
• Ability to adapt to the evolving demands of the position and the company.
• Proficiency in computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.

Qualifications:

Strong customer support experience in an office environment. (In-person, phone & email)

Must have basic clerical administrative skills.

Any health benefits experience is a plus.

Education and Experience:

• High school diploma or GED equivalent.
• Minimum of one year of related experience and/or training, or an equivalent combination of education and experience.

Benefits:

• Comprehensive health insurance coverage.
• 100% Paid For, No out-of-pocket charge to you

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