Customer Service Supervisor Job at Robert Half, Winston Salem, NC

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  • Robert Half
  • Winston Salem, NC

Job Description

Responsibilities:

• Overseeing the customer service team and enhancing service procedures to improve customer satisfaction.

• Handling complex customer service issues and ensuring timely resolution.

• Monitoring and analyzing customer service performance metrics to drive improvements.

• Coordinating with the team to handle healthcare claims-related inquiries from customers.

• Utilizing CRM tools to maintain and update customer records and track interactions.

• Implementing strategies to improve quality of service, productivity and profitability.

• Collaborating with team members to understand their challenges and identify improvements.

• Providing guidance and support to the team, fostering a supportive and cohesive work environment.

• Ensuring adherence to company policies and regulations related to customer service.

• Leading and motivating the team to meet and exceed their performance goals.

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