Customer Service Representative Job at Comptech Associates, Whitehouse Station, NJ

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  • Comptech Associates
  • Whitehouse Station, NJ

Job Description

  • Job Title: Client Scheduling Coordinator
  • Duration: 6 Months (Contract to Hire-CTH)
  • Location: Whitehouse Station, NJ
    • Work schedule-4 days on site, 1 date WFH

    • Work Hours-likely to be 9-:5:30 or 9:30-6:00 but will be confirmed at time of offer

    • Weekend work is an option depending on work load and would be OT

    • Interview will be on site and they generally only do one

    • Candidate must be flexible to work 4 hours during Saturday as scheduled on rotational basis

    Summary :

    • The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals.
    • Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.
    • Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.
    • During the scheduling process, they provide exemplary customer service.

    Job Responsibilities:

    • Acting as the point of contact between Client and the client throughout the home assessment scheduling process

    • Making a high volume of outbound contacts (calls/emails) to secure appointments

    • Maintain an appointment-setting process that accommodates the needs of both clients and business partners

    • Follow through with all tasks in an effective and efficient manner by using company and department resources

    • Consistently complete tasks with an increased focus on the details to improve the scheduling experience

    • Proactively and clearly communicate needs and concerns

    • Work to collaboratively respond to inquiries within 24 hours of receipt

    • Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly

    • Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)

    Skills:

    • Effective, strong, and service focused communication skills, both verbal and written”
    • Outlook-must be able to manage multiple calendars for scheduling of appointments
    • EXCEL- data entry

    Experience/Education:

    • GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus

    • Must have a strong experience ,2-4 years Customer Service experience

Job Tags

Contract work, Work from home, Flexible hours, Weekend work, Saturday,

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