Job Description

About the Company

Alto is a destination for innovative, intellectually curious, and forward thinking people - we are disrupting the rideshare industry with a revolutionary, elevated experience and sustainable business model! At Alto we hire W-2 employee drivers and maintain a branded fleet of vehicles. We are rapidly growing, having entered into a Strategic Partnership with Uber to grow our California and Miami markets. Our pillars of safety, consistency, and hospitality gives Alto a differentiated experience and advantage from our competitors. Today, we operate in Los Angeles, Dallas, Miami, and Houston with ambitions for nationwide expansion coming soon! Check out more about us here .

About the Role

As the Claims Administrator/Manager, you’ll play a key role in protecting our people and platform. You’ll manage the early lifecycle of all casualty claims—ensuring accurate intake, timely reporting, and organized follow-through on incidents involving injuries, auto accidents, and third-party liability.

Responsibilities

• Claims Oversight
• OWN, receive, and evaluate all incident reports across auto, workers’ comp, and general liability
• Gather critical details, verify documentation, and determine next steps for each claim
• Submit timely, accurate reports to insurance carriers and third-party administrators
• Maintain detailed records, including documentation, payment tracking, and internal notes
• Risk Recognition & Collaboration
• Identify red flags, coverage issues, or complex exposures early in the process
• Coordinate subrogation and third-party liability recovery
• Partner with HR, Operations, and Legal on timelines, escalations, and claim insights
• Review auto repair estimates and determine when carrier approval is required
• Process & Reporting
• Contribute to claim reviews and process improvements
• Track incident outcomes and help develop dashboards and tools for visibility
• Support internal safety initiatives and compliance tracking

Qualifications

2–5 years of experience in claims administration, insurance, or risk management

Required Skills

Familiarity with casualty lines (auto liability, workers’ comp, general liability)

Working knowledge of auto repair estimating, DRP/body shop communication, and repair cycles

Proficiency in claim tracking systems, portals, and spreadsheet/reporting tools

Strong attention to detail and clear communication skills

Preferred Skills

Bonus: Experience supporting fleet operations, mobile platforms, or logistics teams

Pay range and compensation package

Competitive salary + performance bonus

Equity in a high-growth startup

Medical, dental, and vision insurance

401(k) with company match

Join a purpose-driven team transforming the rideshare industry

Equal Opportunity Statement

Alto is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. Alto is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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