Job Description

About Naples Jet Center

Naples Jet Center is a boutique private aviation company based in Naples, Florida, specializing in charter sales of our owned Phenom jets alongside tailored brokerage solutions worldwide. We are known for delivering highly personalized, first-class service to our discerning clientele. As we grow, we’re seeking passionate, versatile team members to help shape the future of our charter and operations department.

Position Overview

The  Charter & Fleet Operations Manager is a unique, hybrid role blending proactive charter sales with day-to-day flight operations and fleet coordination.

You’ll sell charter trips on our in-house Phenom fleet and broker additional trips worldwide — while ensuring every flight runs smoothly, safely, and seamlessly for our clients.

We are specifically looking for someone with experience in the aviation field (charter sales, dispatch, FBO operations, or flight coordination) who can step in confidently and bring valuable industry insight to our small, growing team.

This role is ideal for someone who is detail-oriented, customer-focused, thrives under pressure, and is excited to wear multiple hats in a boutique environment.

What You'll Do

✈Charter Sales & Client Service

• Sell charter flights on our Phenom fleet and broker additional trips to meet diverse client needs.
• Respond promptly to charter inquiries, prepare competitive quotes, and manage trips from booking to completion.
• Use industry software tools including  Avinode  and  JetInsight to source aircraft, build itineraries, and ensure accurate quoting.
• Build and maintain trusted relationships with clients, brokers, operators, and vendors.
• Deliver exceptional, personalized customer service before, during, and after flights.
• Follow up to ensure client satisfaction and encourage repeat business.

✈Fleet Operations & Scheduling

• Coordinate and optimize scheduling of the fleet, balancing owner flights and charter demand.
• Monitor trip progress, weather, and operational factors to make timely, informed decisions.
• Liaise with pilots, maintenance teams, FBOs, and service providers to ensure smooth operations.
• Manage flight logistics: fuel arrangements, catering, ground transportation, and more.
• Maintain comprehensive flight documentation and ensure compliance with FAA regulations (including pilot duty and rest requirements).

✈Additional Responsibilities

• Support occasional sales and marketing initiatives (CRM updates, data entry, reports).
• Collaborate with leadership to identify process improvements and support department growth.
• Stay current on market trends, aircraft capabilities, and industry best practices.

What We’re Looking For

• Experience in the aviation industry (charter sales, dispatch, pilot training, FBO, or flight operations). Candidates with in-depth aircraft knowledge and charter market expertise are preferred.
• Exceptional organizational skills and ability to manage multiple flights and priorities.
• Strong written and verbal communication skills; polished, professional, and client focused.
• Calm, solution-oriented mindset under pressure in fast-paced environments.
• Comfort working with software tools (CRM, flight scheduling platforms).
• Flexibility to support client and operational needs outside standard office hours.
• Passion for delivering luxury service and growing within a boutique, collaborative team.

What We Offer

• Base salary + commission
• Benefits package
• Opportunity to shape and grow with an expanding charter & operations department
• Training, mentorship, and support
• Work in an exciting, high-touch segment of private aviation

Ready to bring your aviation experience to a dynamic team?

Apply today and join Naples Jet Center in delivering seamless, safe, and personalized charter and fleet operations solutions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in Naples, FL 34104

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