Job Description

Hauppauge, NY

About Us:

Hanover Bank, The Bank of YOU – When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

Job Summary

Hanover Bank is looking for a full-time Cash Management Coordinator. The Cash Management Coordinator will provide internal and external support to all cash management customers with set up, maintenance, and ongoing support of the suite of products. Provide support for the municipal business line. This includes internal support to the Chief Municipal Officer, VP Cash Management Services, Finance Department, and the retail staff opening the accounts. It also includes external support to municipal customers as needed. They will work with the Cash Management Services VP to review and process various daily work for cash management operations. This includes the following areas of activity: Consumer and Business Online Banking, Cash Management, and Mobile Banking Services, ACH and Wires, Positive Pay, Remote Deposit, ICS products, Merchant, and Credit Card Services.

Essential Job Duties and Responsibilities

• Set up and maintain business online banking customers according to documentation completed by branch personnel.
• Support ACH administration.
• Maintain working knowledge and support of products and services such as Online Banking, Online Wires, ACH, Mobile Banking, RDC Merchant Capture, Mobile Deposits, Bill Payment, and Positive Pay.
• Internal and external municipal account support.
• Complete Online Banking documents for Municipal Clients.
• Ensure the accuracy of all documentation for clients.
• Act as a liaison between client and branch.
• Maintain Wire fees and emails for Municipal clients in WireXchange.
• Assist municipal clients with logging in and other needs.
• Set up and maintain ICS customers and accounts.
• Process ICS transactions on IntraFi portal.
• Prepare rate changes for ICS and shadow accounts.
• Complete Letter of Credit applications.
• Ensure compliance with all regulations, policies, and procedures, as applicable.
• Provide support for other projects and tasks as requested.
• Assist the Retail Banking and Lending Departments in resolving problems.
• Performing daily, weekly, and monthly tasks which include IntraFi transaction review, positive pay daily exceptions review, municipal reports, and loan reports for online banking management.
• Review daily reports.
• Provide customer service support to customer calls coming into the support line.

Education and Experience

• Experience in administering cash management and procedures.
• Knowledge of cash management policies, products, and services.
• Two-year college degree or higher is preferred but not required.

Skills and Abilities

• Ability to provide effective service and support to all retail production staff and customers.
• Highly effective planning and organizational skills.
• Excellent written & verbal communication skills and interpersonal skills.
• Ability to respond to and communicate professionally with internal and external auditors.
• Excellent customer service skills.

Our Benefits:

• Medical, Dental and Vision (including HSA, FSA & Commuter Benefits)
• Company-paid benefits to include life insurance and AD&D plus long-term disability
• Voluntary Benefits (including additional life insurance and AD&D insurance for yourself, your spouse and/or your dependent children, Voluntary Short-Term Disability, Pet Insurance and Legal Services)
• Supplemental Health Benefits (including Accident insurance, Hospital indemnity insurance and Cancer Care)
• Retirement-401(k) with Company Match
• Paid Personal Time Off (PTO) & Paid Company Holidays
• Annual Bonuses
• Annual Increases
• Employee Events and Contests

Hourly Rate: $22.00 - $26.00

Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Compensation details: 22-26 Hourly Wage

PI7d9e814e129f-30492-35325591

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