Job Title: Customer Success Manager
We are looking for a motivated and proactive Customer Success Manager to support our customers throughout their onboarding and product launch at their business. In this role, you will be responsible for driving superior customer support to business clients through engaged day-to-day management, maintaining the timelines of launch activities, providing excellent customer support and achieving our service-level goals. You will be up to date on industry products and trends, and work with customer staff accordingly for best results.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have excellent communication skills, and be a role model and mentor to staff.
Responsibilities:
Requirements:
Perks:
Why should you join NOVA?
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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