Job Description

Spherion Staffing is accepting resumes for an expanding West Monroe UTILITY company offering NEW OPPORTUNITIES for CUSTOMER CONTACT REPRESENTATIVES... These are Temp-to-Hire positions!

Competitive pay! Benefits! Opportunity for growth! And much more!

Starting Pay $14/hour

*Once hired full-time with the client, pay increases to $17+ per hour with unprecedented benefits, including medical, dental, vision, 401K and more

Must be available to work Monday-Friday 7AM-7PM (Additional hours as needed depending on weather)

JOB DUTIES/RESPONSIBILITIES

• Communicate and cooperate professionally with peers, supervision, external and internal customers
• Maintain a safe and productive environment.
• Read, understand, and comply with company policy and procedures
• Prepare a record of all customer-requested activities on the account
• Interface with other departments and employees to satisfy customers' needs and complaints while maintaining the department’s productivity goals
• Regular and reliable attendance

MINIMUM REQUIREMENTS

• Minimum 1-2 years experience within a customer service environment
• Customer service experience working with both internal and external customers as necessary
• Good interpersonal skills along with strong written and oral communication skills.
• Basic knowledge of personal computer operations and related software (Microsoft Office)
• Ability to work well under pressure
• Ability to work additional required overtime
• Ability to learn and apply company policies and procedures
• Ability to solve problems
• Ability to perform independently of direct supervision
• Ability to read and interpret procedures and make decisions accordingly
• Self-motivated and dependable team player
• Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service
• Demonstrated acceptance of a diverse and inclusive work environment and customer base
• Knowledgeable in MS Office and computer skills

If you want to apply for these positions, please TEXT us at 318-340-0005 to schedule an interview!

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