Job Description

About the Company - The Literacy Alliance of Northeast Florida’s mission is to improve the self-sufficiency, economic mobility, and quality of life for adults through continuing education and literacy skill building with personalized, flexible, goals-based tutoring and small group instruction.

About the Role - The Volunteer and Outreach Coordinator recruits, trains, and matches volunteer tutors with adult learners as well as supporting, coordinating, and attending outreach events.

Volunteer coordination activities include coordinating and attending volunteer recruitment events in the community, conducting informational sessions for interested volunteers, providing training, conducting background screenings, matching volunteer tutors with adult learners, and providing ongoing support to matched tutor/student pairs.

Outreach activities include tabling events promoting the organization and family literacy community presentations. The Volunteer and Outreach Coordinator will also assist with recruitment and support of AmeriCorps Members providing adult literacy activities.

Responsibilities -

Volunteer Coordination

• Recruit, screen, train, place, monitor, and support volunteers.
• Proactively recruit new volunteers to reach a total of 100-200 total volunteers.
• Manage and monitor the activities of 50-100 active volunteers.
• Respond to volunteer inquiries and coordinate information sessions.
• Conduct background screenings and maintain volunteer/student match records.
• Lead new tutor training and tutor continuing education meetings and/or communicate training opportunities available through other partners.
• Regularly visit volunteers at their tutoring sites.
• Collaborate with instructional and intake staff to identify students in need of tutoring services.
• Market availability of tutoring services to adult learners within the program in order to increase student engagement and success.
• Match volunteer tutors with adult learners based on academic goals and availability.
• Maintain compliance with policies and procedures for volunteer records and student information.
• Maintain data and metrics for grant applications and reports.
• Maintain volunteer recruitment marketing materials including print materials, websites, and social media.
• Collect tutor and student stories for marketing purposes.
• Prepare and maintain volunteer handbooks, training manuals, and online files
• Become familiar with adult education instruction to guide volunteer tutors on activities with their students.
• Provide assistance to volunteers regarding activities for students, lesson planning, materials, and resolving issues or concerns. Ensures academic discussions are informed by input from the instructional staff.
• Participate in the interview, screening and enrollment of AmeriCorps Members and interns.
• Manage intern partnerships with local colleges and universities.
• Collect, input, and track volunteer monthly progress reports and other volunteer info in the volunteer tracking system.
• Create and manage posts on recruiting sites such as VolunteerMatch, Volunteer Florida, United Way, Service Year, and local college or university volunteer/job portals.
• Provide monthly volunteer reports for review by the Leadership Team including updated metrics for the management dashboard..
• Records communication with students and tutors in the student database. Inputs assessments, student outcomes, and other information.
• Manage partnerships with other organizations where volunteers are placed.
• Maintain site agreements with organizations hosting volunteers.
• Attend required state and national volunteer coordination training (travel costs covered by the Literacy Alliance.)
• Keep current with volunteer coordination best practices through identification of relevant professional development opportunities.
• Coordinate and participate in events to recruit volunteers such as outreach events, community fairs, and volunteer drives.
• Provide regular, ongoing professional development opportunities for volunteer tutors.
• Plan tutor appreciation events and nominate volunteer tutors for awards.
• Assists with fundraisers, special events, and celebrations.

Outreach Coordination

• Coordinate quarterly financial and health literacy workshops presented by volunteer experts.
• Support Family Literacy and New World Reading events through planning and attendance (includes nights and weekends)
• Attend outreach events on a regular basis for recruitment of students, tutors, and family literacy (nights and weekends)
• Assist Outreach Manager and Leadership Team in maintaining the Outreach Calendar and managing the contract requirements of the family literacy project.

Qualifications

• Must love working with people!
• Interest in the Literacy Alliance mission.
• Bachelor’s Degree in relevant field or equivalent experience in volunteer or AmeriCorps management.
• Driver license with reliable transportation and be available to work nights and weekends, including overnight travel when required for events or training.

Required Skills

• Strong critical thinking and problem solving skills.
• Program, project, or volunteer coordination experience.
• Ability to develop, organize and conduct training sessions and presentations to small groups.
• Ability to work independently and proactively with minimal supervision.
• Excellent oral and written communication skills; detail-oriented, good interpersonal skills, and able to manage multiple tasks/deadlines at once.
• Experience with and preference for Google Workspace productivity suite.

Preferred Skills

• AmeriCorps alumni or experience preferred.

Pay range and compensation package

• Salary of $48,000 annual
• Equivalent of 3% of pay placed in retirement accounts by the Literacy Alliance.
• Health benefits
• Professional development opportunities.
• Free parking.

Equal Opportunity Statement - The Literacy Alliance of Northeast Florida is an equal opportunity employer. We value collaboration, creativity, and optimism. Visit us at literacyallnefl.org/values/ to learn more.

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