Job Description

Duties:

• Serves as a veterinary technical resource for product support, compassionate customer service, and veterinary guidance in disease management and control by providing communication (telephone, email etc...)to veterinarians, veterinary support staff, employees, or animal owners about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with our products.
• Responsible for determination of appropriate product and customer support in accordance with SOPs and Guidelines.
• Must maintain a working knowledge of regulations, policies, and procedures to assure compliance with US regulations (FDA, USDA and EPA) for the capture, maintenance and reporting of adverse events and technical product complaints.

Skills:

• Demonstrates high ethical and professional standards.
• Must have a good understanding of customer service needs within a regulated environment, excellent knowledge of applicable GMPs, pharmacovigilance regulations and complaint handling Compliance requirements. Must demonstrate a working knowledge of technical information. An understanding of applicable regulatory requirements is preferred.
• Strong communications and inter-personal skills required to interact with both internal and external 'customers' and stakeholders.

Education:

• Veterinary degree (DVM or VMD )required with three (3) years veterinary practice experience required.
• Must be from an accredited veterinary school with a current license in at least one state.
• Experience within a regulated Animal Health environment or veterinary call center preferred

Target Pay Rate Range: $60-80/hr depending on experience

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