Job Description

About Us:

At Optimist Management Group, we’re redefining what connecting customers with cutting-edge telecommunications solutions means. We partner with telecommunications leader Verizon, to deliver unparalleled customer service experiences, emphasizing innovation, trust, and results. If you’re passionate about sales, providing exceptional customer service, and thriving in a fast-paced, dynamic telecommunications environment, this is your opportunity to shine!

What We Offer:

• The chance to represent Verizon and help customers stay connected with world-class telecommunications solutions
• A collaborative and inclusive work environment where your ideas and contributions are valued
• Unlimited earning potential with uncapped commissions and competitive incentives in sales
• Weekly paychecks that reward your hard work and dedication
• Professional development opportunities designed to elevate your career in sales, customer service, and telecommunications
• A culture of excellence where integrity, growth, and teamwork come first

Your Role:
As a Verizon Customer Service Representative, you’ll be the face of one of the most trusted names in telecommunications, ensuring every customer interaction leaves a lasting impression. Some of your key responsibilities include:

• Engage with customers in a friendly and professional manner to understand their telecommunication needs and recommend Verizon’s top-tier products and services
• Solve problems on the spot by providing quick and effective solutions to customer service inquiries and technical issues
• Promote Verizon’s offerings with confidence, converting customer service conversations into sales opportunities
• Build lasting relationships by delivering personalized service that encourages customer loyalty
• Track and manage customer accounts to ensure satisfaction and retention
• Stay informed about Verizon’s latest telecommunications technology, services, and promotions to offer the best customer service

Qualifications

• Previous customer service or sales experience is a plus but not required
• Strong communication skills and the ability to build rapport with a diverse customer base
• A proactive and customer service solution-driven mindset with problem-solving skills that stand out
• Enthusiasm for sales and a drive to meet and exceed goals
• Flexible availability and reliable transportation to work in a fast-paced telecommunications environment

At Optimist Management Group, we don't just connect customers to innovative Verizon solutions—we empower you to build a rewarding career in the ever-evolving telecommunications industry. Step into a role where your skills and ambitions align with unparalleled opportunities for growth, impact, and success. 

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