Job Description

Travel Logistics Representative:

Optomi, in partnership with a leader within the entertainment industry, is seeking a Travel Logistics Representative to support its Global Travel & Expense Technology team. This contract role plays a vital part in ensuring the smooth execution of day-to-day operations within travel systems—triaging errors, executing updates, and delivering exceptional support to internal teams and travelers. We’re looking for someone with hands-on experience in corporate travel operations, strong communication skills, and familiarity with Concur (Travel module). This role is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys solving problems through both process and technology.

What You’ll Be Doing:

• Monitor and respond to travel-related system issues via a shared inbox (e.g., profile errors, booking failures)
• Execute process-driven tasks using internal SOPs and reference guides
• Make travel policy rule updates within Concur or related platforms (after training)
• Troubleshoot and resolve travel-related escalations, including non-employee travel such as talent or celebrity bookings
• Collaborate with internal analysts and leadership to support ongoing system improvements
• Split time between inbox triage (support) and system configuration (maintenance)

What We're Looking For:

Must-Have Qualifications:

• Experience working in corporate travel, either: On a corporate travel team, or As a corporate travel agent supporting business clients
• Experience with Concur Travel (not just Expense), ideally as an admin or advanced user
• Strong customer service and issue resolution skills
• Comfortable working in shared inboxes and structured task environments

Nice-to-Have:

• Familiarity with GDS platforms like Sabre or Amadeus
• Basic proficiency with Outlook, Excel, and PowerPoint
• Experience managing or supporting non-employee travel (talent, contractors, etc.)

What You’ll Enjoy:

• The opportunity to work for a global, well-known organization
• A hybrid work environment (only 1 day onsite! 4 days remote!) with regular team interaction
• A fast-paced role with real-time impact on daily operations
• Strong support and training from seasoned travel systems professionals
• Exposure to enterprise tools and cross-functional travel workflows

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