Technical Support Specialist Job at Altacent LLC, Minneapolis, MN

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  • Altacent LLC
  • Minneapolis, MN

Job Description

Technical Support Specialist

Join a dynamic and supportive team dedicated to providing top-tier technical assistance. We pride ourselves on strong leadership, a collaborative environment, and excellent opportunities for growth. As a Technical Support Specialist , you’ll be part of an organization that values continuous learning, innovation, and professional development.

Responsibilities:

  • Handle client-facing calls and actively participate in the inbound call queue.
  • Answer basic "how-to" questions and troubleshoot issues related to passwords, Outlook, Office Suite, printers, hardware, Chrome/Edge browsers, network drives, and virtual machines.
  • Experience with Maas360, RSA tokens, Citrix, Webex, and Pulse is a plus.
  • Collaborate with team members across the department to provide comprehensive support.
  • Utilize established knowledge base (KB) articles to troubleshoot and resolve issues.
  • Engage in continuous learning through hands-on experience and guided training.
  • Manage customer technical support cases via phone and email.

Qualifications:

  • 2+ years of help desk experience or CompTIA A+ certification.
  • Local candidates only.

Job Tags

Work at office, Local area,

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