Support Desk Associate Job at Talentoma, Washington DC

b21GanB2Z1pDOXVhcWthTmtGeHNZUk5aakE9PQ==
  • Talentoma
  • Washington DC

Job Description

Job Title: Remote Support Desk Associate

Hourly Pay: $23 – $30/hour

Summary:

We’re looking for friendly, tech-savvy Support Desk Associates to join our growing remote team. In this role, you'll play a key part in helping customers resolve technical issues, navigate our systems, and feel confident using our services. Whether you're just starting out or looking to expand your skill set, this role offers flexibility, comprehensive training, and a positive, collaborative team environment. You'll gain valuable experience in customer support, technical troubleshooting, and communication, all from the comfort of your home.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, chat, or email
  • Troubleshoot basic technical issues, offering step-by-step guidance in a friendly and patient manner
  • Log and update support cases accurately in our internal ticketing system
  • Escalate complex issues to appropriate departments while ensuring a smooth handoff
  • Stay informed about product updates, new features, and changes to support procedures
  • Follow standard protocols to maintain high levels of customer satisfaction

Qualifications:

  • Strong communication and problem-solving skills
  • Basic understanding of computer systems and troubleshooting steps
  • Self-motivated and able to manage tasks independently in a remote environment
  • Comfortable using CRM systems or support ticket platforms
  • Reliable internet connection and quiet home workspace
  • No prior technical experience required—customer service experience is a plus

Perks & Benefits:

  • 100% remote with flexible scheduling
  • Hourly pay: $23 – $30 based on experience
  • Paid training with comprehensive support resources
  • Opportunities for advancement and long-term career growth
  • Supportive, team-oriented culture with regular check-ins and mentorship

Job Tags

Hourly pay, Flexible hours,

Similar Jobs

Maverick Group US

Service Engineer Job at Maverick Group US

Summary Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize injection molding and other equipment. Essential Responsibilities Systematically and efficiently analyze...

The BTT Group at JMG

Real Estate Sales Agent Job at The BTT Group at JMG

 ...Ready to Revolutionize Your Real Estate Career? Are you a licensed real estate agent in the Colorado Front Range craving a breakthrough? The BTT Group , powered by JMG, America's #1 Referral Brokerage , is actively seeking ambitious professionals like you to join... 

Zeido Technologies, LLC - A Certified Service Disabled Veter...

Cable Assembly Technician Job at Zeido Technologies, LLC - A Certified Service Disabled Veter...

 ...The Cable Assembly Technician is a full-time position to support soldering and cable assembly using components and equipment relating to the design and development activities of the ZEIDO Production team. This includes hand-soldering connectors and building cables and... 

Diversified Services Network, Inc.

Career Coach/Social Services Job at Diversified Services Network, Inc.

Job Overview We are seeking a dedicated and compassionate Career Coach to empower individuals in their professional journeys. The ideal candidate will have experience working with diverse populations. This role involves providing guidance, support, and resources to help...

Encore Wire Corp

Industrial Mechanic Job at Encore Wire Corp

 ...Position Overview Applies knowledge of mechanical principles in determining equipment malfunctions and applies skills in restoring equipment to operation. Provides skilled mechanical support to all areas of Plant operations. Essential Job Functions Performs...