Job Description

Manage the studio's day-to-day operations, oversee and lead the studio team, with customer safety & and satisfaction at the center of everything we do. As the Studio Manager, you will provide leadership and daily direction to the studio team at your designated studio location. This position requires the candidate to have a sound understanding of sales and operational excellence standards. This leader must also pose a high caliber approach to coaching and staff development. This role reports directly to the Franchise Owner.

Job Responsibilities:

• Responsible for meeting performance metrics (KPI’s), monthly revenue, facilities maintenance and operation needs.
• Lead and coordinate sales drivers (studio events, outreach)
• Manage, monitor, develop and evaluate the performance of the studio team for ongoing success and growth
• Compliance and adherence to all SWEAT440 policies for daily studio operations
• Responsible for on-boarding all new SWEAT440 studio team members
• Develop and maintain a high energy studio culture with members and team employees
• Model all studio activities & responsibilities through self-involvement
• Be promotionally-oriented and have the ability to direct sales through company programs.
• Capable of performing all job duties of Assistant Studio Manager, Head Coach and Coaches and assist them in their roles for exceptional performance.

Operational Responsibilities:

• Able to lead the fitness floor, guiding members through workout in a safe and effective manner as job requires leading fitness classes.
• Responsible for 6 month and annual staff performance reviews (in collaboration with Director of Training and Development)
• Maintain all corporate policies, business practices, systems and processes.
• A minimum of 35 hours of work-week will be spent in-studio , front -facing clients
• Monitor retail inventory levels, and ensure staff is informed of all product information needed to support sales.
• Ensures that all front-of-house systems are followed such as proper member check-in, correspondences with the customer call center, guest registration, retail sales, delinquent account procedures, and customer care issues
• Provide and maintain the highest level of customer service, always utilizing effective decision-making regarding customer service issues and partnering with the Regional Manager when necessary.
• Promote special events for the studio on monthly, quarterly, and special occasions.
• Responsible for ensuring the facility is clean, maintained, and operationally sound. Always responsible for maintaining the full function of all exercise equipment and following equipment maintenance schedules.

Qualifications:

• Must possess excellent leadership and management skills to create a positive, thriving environment for staff and members
• Previous management experience in the health & fitness industry strongly recommended
• Strong work ethic, integrity, and professional demeanor
• Solid verbal and written communication skills required
• Ability to multi-task and manage client and staff concerns
• Previous experience as a fitness coach or instructor
• Nationally accredited training certification or B.A. in Exercise Science or related field, preferred
• Current CPR Certification or to be obtained within three months of start date
• Excellent time management skills; must be able to manage many tasks quickly and efficiently
• Strong computer skills required with knowledge of MS office programs (Excel, Word)
• Ability to work and function in a TEAM environment
• Flexible to work early mornings, day, evening and weekend hours as needed by demands of the studio

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