Job Description
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Sr. Product Manager
What does a successful Sr. Product Manager do at Fiserv? Our Clover Sport solutions are at the forefront of transforming fan experiences in the world’s largest sports and entertainment venues. We’re building innovative products that enable seamless food, beverage, and retail commerce for millions of fans at stadiums, arenas, museums, zoos, corporate cafeterias and other large-scale venues. From in-seat ordering to concession stand purchases, our products enhance the fan journey while optimizing operational efficiencies for venue staff.
We are seeking a Senior Product Manager to drive the next generation of solutions for Clover Sport. This is an in-office, individual contributor role, where you will collaborate with a broad range of top-notch engineers, designers, and product managers to deliver innovative and impactful solutions. The role requires a blend of technical proficiency, customer-centricity, and strong product ownership to ensure that Clover Sport continues to define the future of omni-channel commerce in sports and entertainment.
What You’ll Do Product Ownership:
- Define and own the product roadmap and strategy for Clover Sport, ensuring alignment with business goals and customer needs.
- Drive the end-to-end product lifecycle, from ideation to market launch and post-launch optimization.
- Collaborate with engineers and designers to develop, prioritize, and execute product features that deliver exceptional user experiences.
Customer-Centric Development - Act as the voice of the customer, advocating for the needs of venue operators, concessionaires, and fans.
- Work closely with sports venue operators, food and beverage teams, and fan focus groups to identify pain points and craft transformative solutions.
- Partner with customer success and support teams to gain insights into product usage and adoption, translating feedback into actionable requirements.
Data-Driven Decision-Making - Define and track key success metrics to evaluate the performance and impact of your products.
- Drive data-driven decisions using telemetry, analytics, and customer feedback to refine and optimize features.
- Pilot new features and functionality prior to general release, gathering early feedback and ensuring adoption.
Collaboration And Influence - Work cross-functionally with designers, engineers, and product managers to ensure alignment and deliver innovative solutions.
- Partner with marketing and sales teams to define the value proposition and positioning of your products.
- Collaborate with stakeholders across the organization to balance competing priorities and align on goals.
What Success Looks Like - Delivering innovative, fan-first experiences that enhance customer satisfaction and operational efficiency.
- Creating impactful solutions that address the needs of both venue operators and fans, driving measurable business outcomes.
- Being recognized as a key collaborator and influencer within the Clover Sports team and broader organization.
What You Need To Have - 8+ years of product management experience in an enterprise B2B or B2B2C SaaS environment, preferably in the Food & Beverage and/or Sports & Entertainment industries.
- Experienced in product roadmap planning, go-to-market strategies, and managing end-to-end product releases.
- Proven experience in defining, developing, and launching products in an Agile environment.
- Skilled in market research and analysis to gather insights, identify trends, and uncover opportunities for product success.
- Strong technical aptitude with the ability to collaborate effectively with engineering teams.
- Experience with third-party integrations and APIs, especially in omnichannel commerce solutions.
- Demonstrated ability to drive data-informed decisions and leverage analytics to measure product success.
- Exceptional skills in stakeholder management, collaboration, and communication, with a customer-first mindset.
What Is Nice To Have - Familiarity with arena operations, food service management, or large-scale event management.
- MBA or a similar graduate degree is a plus but not required.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
Salary Range $110,700.00 - $189,700.00
These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank You For Considering Employment With Fiserv. Please - Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What You Should Know About Us Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our Commitment To Diversity And Inclusion Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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