Service Manager Job at SBF Search, LLC, Norfolk, VA

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  • SBF Search, LLC
  • Norfolk, VA

Job Description

An industry leader in the Commercial Roofing industry is seeking a Service Manager to lead their Norfolk/Virginia Beach area service operations. This key position is responsible for overseeing the service department team, ensuring exceptional customer service, and maintaining strong relationships with clients and third-party vendors. The ideal candidate will be committed to delivering high-quality work, driving customer satisfaction, and fostering repeat business through proactive service and team leadership.

Duties/Responsibilities:

  • Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.
  • Developing service sales and growth strategy.
  • Adhere to service department quality control standards.
  • Work with other members of the leadership team to drive overall business strategy.
  • Building the team to support financial and performance objectives.
  • Implement software and IT initiatives.
  • Set clear goals and objectives for the team.
  • P&L responsibility for the Service Department.
  • Lead revenue growth strategy and execution.
  • Maintain awareness of market and industry trends.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • 5+ years’ experience in commercial roofing (production or service)
  • OSHA 10
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite or related software.
  • Knowledge of all types of roof systems consisting of but not limited to Metal, BUR, Modified, Single Ply, Coatings, Shingles, and Tile.

Preferred Skills/Abilities:

  • Forklift License
  • Manufacturer Training
  • Manlift Training
  • Rigging Certification
  • CERTA
  • Software including Microsoft Suite, Procore, Salesforce, and The Edge
  • OSHA 30
  • Crane CCL

Education and Experience:

  • High School Diploma / GED
  • Experience in fleet maintenance preferred.
  • Driver’s License Required / CDL preferred

Physical Requirements:

  • Prolonged periods of standing and walking.
  • Must be able to lift up to 50 pounds at a time.
  • Carry and climb a ladder.

Compensation & Benefits:

  • Competitive salary plus bonus
  • Comprehensive benefits package including:
  • Health, vision, and dental insurance
  • Paid Time Off (PTO)
  • 401(k) with company match
  • Company vehicle and gas card

Join the team and build your career with one of the fastest-growing commercial roofing companies in the region!

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