Summary:
Service Manager’s duties are to ensure that all efforts are scheduled and coordinated related to projects and all service work. This position is responsible for managing the Service Technicians including time and labor management, reviews and evaluations and personnel matters. Service Operations Manager’s responsibilities include working closely with the Application Specialist to prepare comprehensive action plans, including resources and timeframes for projects. Coordinate with other departments/employees to ensure all aspects of each project are compatible to ensure deliverables fall within the applicable scope. Perform various coordinating tasks along with administrative duties, like maintaining and overseeing service work documentation.
Primary Responsibilities:
• Time and Labor Management of Service Tech Team. *
• Review and approve all Field Tech Team PTO request, Expenses, Timesheets.*
• Review and manage all service work paperwork and system requirements. *
• Approval of Service One and Call out orders in NetSuite. *
• Working with planning with confirming dates of materials. *
• Review/Evaluation of Service Tech Team. *
• Coordinate with Field Service Supervisor on regular basis.*
• Handle Personnel Matters related to Service Tech Team. *
• Lead systems training for Service Tech Team
• Create, maintain and update service schedule
• Break projects into planned actions and collaborate with others to establish timeframes
• Assign tasks to internal teams
• Work with project procurement management team
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Work with the Application Specialist or Project Manager to eliminate blockers
• Acquire all appropriate legal paperwork (e.g. contracts, insurance, and terms of agreement)
• Create and maintain comprehensive project documentation
• Ensure standards and requirements are met through conducting quality assurance checks
• Track project and technician performance, specifically to ensure the successful completion of short- and long-term goals
• Use and continually develop leadership skills
Qualification/Knowledge/Skills Required:
• College Degree preferred or Equivalent of work experience
• Supervisory skills
• Technical Aptitude
• Communication Skills
• Organizational Skills
• Computer Skills
• Proven work experience as a Project Coordinator or similar role
• An ability to prepare and interpret schedules and step-by-step action plans
• Solid organizational skills, including multitasking and time-management
• Strong teamwork skills
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