Job Description

Company Description

Convergent specializes in delivering technology solutions, backed by decades of experience serving clients. Our unwavering dedication to innovation and dependable service has earned us a loyal customer base nationwide. Today, we take immense pride in being a trusted technology company. Our philosophy still remains centered on a commitment to excellence and simplicity, delivering unparalleled value to our customers.

Job Description

Convergent aggressively recruits energetic, driven, intelligent people to meet the demands of our exciting industry and to help us reach our vision of changing the way the businesses communicate. Convergent is a technology advisory firm which includes a focus on Convergent deployed and supported Unified Communications platforms. 

Convergent staff members are design specialists in both unified communications systems and IT infrastructure. We support and deploy UC/UCaaS systems from Mitel, Cisco Systems, RingCentral, Zoom and other UCaaS/CCaaS Systems.

We are currently seeking a Senior UC Engineer to ensure excellence in the deployment and support of our Unified Communications Convergent One Managed Services clients and cloud clients. The perfect candidate will have well-rounded UC experience and certifications. This would include Mitel certifications in MiVoice Business, MiTel Contact Centers and MiCollab tools. Also, RingCentral, Zoom or other UCaaS certifications and experience. Cisco Unified Communications experience is a plus. We offer a very competitive salary, a wonderful work environment, and full benefits.

Qualifications:

• The right candidate will display outstanding interpersonal skills, strong verbal and written communication skills, and an outgoing personality.
• Must have a valid driver’s license to travel locally as well as occasional travel within the country.
• 5+ years of UC experience.
• Experience with installation, administration and troubleshooting of Mitel MiVoice Business, Mitel Contact Center, Mitel NuPoint, Mitel Border Gateway, Mitel Interaction Recording and Mitel Revolution.
• Call Center administration.
• ACD implementation, training and maintenance.
• IVR and call routing programming and implementation.
• Experience deploying and/or supporting UCaaS providers such as RingCentral, Zoom, WebEx, Vonage, Dialpad or others. 
• Cisco Unified Communications experience/certifications is a plus.
• Mitel MiVoice Connect (ShoreTel) experience/certifications is a plus.

Additional Information

Key Contacts:

• Client Executives
• Client IT Staff
• Convergent Clients
• Convergent Project Management personnel

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Rotating Scheduled On call
• Afters hours and weekends as required

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