Senior Customer Success Manager – LegalTech SaaS
We’re working with an innovative LegalTech company that is transforming how law firms leverage technology to improve contract drafting. As they continue to expand, they’re looking for an experienced Senior Customer Success Manager to ensure their clients get the most value from their platform.
Our client has developed a cutting-edge platform that helps law firms unlock valuable insights from historical contract data, enabling them to draft more accurate and efficient agreements. With a growing global customer base, including leading law firms, the company is scaling rapidly and looking for a customer success professional who can support this expansion.
The Role: As a Senior Customer Success Manager, you’ll take ownership of client relationships, ensuring smooth onboarding, driving adoption, and proactively reducing churn. You’ll work closely with both customers and internal teams to optimize the customer experience, identify opportunities for growth, and provide insights that shape future product development.
With a growing number of customers, you’ll also play a key role in developing scalable processes and best practices to enhance the customer success function.
Key Responsibilities
About You
Bonus Points For:
What’s on Offer?
If you're a customer success professional looking to take on a role with real impact in a high-growth, innovative environment, we’d love to hear from you.
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