Trillium Staffing is now seeking a Sales Service Manager in Battle Creek for direct-hire!
The After Sales Manager leads the After Sales team, ensuring exceptional customer service from order kickoff through the warranty period. This role serves as the customer advocate, oversees project quality, cost, and timing, and drives continuous improvement in processes and systems.
Key Responsibilities
Leadership & Culture
-Lead, mentor, and develop the After Sales team.
-Foster open communication and collaboration across departments.
-Maintain an effective organizational structure aligned with company values.
Business Operations
-Oversee all After Sales activities, ensuring timely, high-quality service and support.
-Collaborate with Engineering, Purchasing, and HR to meet operational goals.
-Promote additional products and services to build customer partnerships.
-Maintain and improve department processes for efficiency and customer satisfaction.
Process Improvement
-Own and refine departmental processes, ensuring alignment with global standards.
-Drive continuous improvement based on feedback from audits, customers, and employees.
-Provide system expertise and training to the team.
Other Duties
-Maintain organized workspaces and electronic records.
-Perform other duties as assigned.
-May rotate to other roles temporarily to support business needs.
Annual salary is $85-90/k in salary. Schedule is Monday through Friday.
Apply now!
Qualifications
-Bachelor’s degree or equivalent in a related field.
-4–8 years of experience in a related role.
-Strong interpersonal and communication skills.
-Working knowledge of ERP systems (SAP, Jobscope).
-Understanding of manufacturing processes and lean techniques.
-Ability to analyze complex systems and solve problems.
-Strong planning, organizational, and strategic thinking abilities.
-Knowledge of state and federal OSHA regulations.
-Excellent attention to detail.
Title: Bilingual Customer Service Representative Location: Bonita Springs, FL Duration: 4 months Compensation : $17/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this...
...Health Reimbursement Specialist and put your financial flair to work in the most exciting way possible! This is an entry level... ...insurance, etc.)~ Company paid employee life insurance ~401(k) retirement with a generous company match ~ Opportunities for advancement...
...Bernards to help build A Better Experience. Our ideal Project Manager candidate will manage all aspects of assigned project(s) from... ...Entertainment, Mixed-Use, Residential, and Retail, and more. Aligning with our mission of building a better experience for our...
...Position Summary The primary responsibility for the WW Medical Communications Manager is the development and execution of a comprehensive,... ...materials, FAQs, and backgrounders to address specific unsolicited health care provider and payer requests for health economic or...
...Job Title: Laser Operator- 3rd Shift Shift & Schedule Details: * 9/80 scheduled * 9-hour shifts; off every other Friday * 10:00pm-7:30am, Monday-Thursday (Alt. Friday 10:00pm - 6:30am)* Must be willing to train on day shift for 2-3 months * Shift differential...