Job Description

Share's Mission

Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive.

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 8,000 people experiencing poverty, hunger and/or homelessness.

We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day.

Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, 401(k) with match, and health/ dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers.

DE&I Statement:

Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.

Summary of essential job functions and responsibilities

• On-board and provide on-going training in high level concepts including housing first, motivational interviewing, trauma informed care, harm reduction, etc.   

• Use Share's equity lens as new policies are developed and implemented. 

• Collaborate with HR in hiring, providing opportunities for professional growth, employment matrixes and disciplinary action as appropriate. 

• Conduct regular one-on-one meetings with each member of the team to work on professional development, growth and address concerns as needed. 

• Hold monthly program meetings to aid with collaboration; invite supervisor to at least one of these meetings per month. 

• Collaborate across programs to staff shared clients and ensure timely communication. 

• Ensure staff follow policy and procedures, complete reports and prepare for monitoring.   

• Audit a minimum of 10% of the client files monthly to ensure that they are ready for monitoring from our funders. 

• Responsible for ensuring that the program is meeting the proposed performance measures and seeking to enhance to adjust the program as needed to best serve the clients. 

• Collaborate with the Data and Operations Manager to ensure all reports are accurate and complete before forwarding them to our funders.  

• Ensure that comprehensive case management files and statistics required by funding sources are maintained.  

• Attend meetings, workshops, seminars, or community events centered around homelessness and services for Share's clients as assigned by your supervisor. 

• Keep current with laws, regulations and best practices that impact people experiencing homelessness and that are related to supported housing programs. 

• Ensure that all required data is entered into HMIS (Homeless Management Information System) database.  

• Collaborate with the staff to follow up on grievances in a timely manner or pass them on to the appropriate party if involved in the original decision. 

• Work closely with accounting to ensure funds are being spent in a timely and proper manner. 

• Works with Share's contracted property management company to ensure group homes are maintained and rents are paid. 

• Be trained in HQS inspections and ensure the lead is trained in HQS inspections. 

• Work with Share's attorney as needed to address legal issues regarding housing. 

• Ensure client satisfaction surveys are distributed, collected, and analyzed at least annually. 

• Play an active role in the management team and ensure that information is moving up to management and down to client facing staff in a timely and effective manner. 

• Perform other duties as assigned. 

Minimum requirements 

• 2 years of supervisory experience supervising client facing staff who served people experiencing homelessness or behavioral health issues. 

• BA or BS required or 4 years of experience serving people experiencing homelessness or behavioral health issues, master's in social work preferred. 

• Belief in the housing first philosophy, that the people we serve are the experts in their own lives, diversity, equity and inclusion and running a trauma-informed program. 

• Ability to operate basic functions of the computer and familiar with Office 365 programs. 

• Must have a vehicle for the purpose of supervising a team and attending meetings; proof of insurance and a valid driver's license will be required.  

Abilities required

• Knowledge of community resources and programs. 

• Knowledge of problems and needs of homeless, low-income, elderly and disabled individuals. 

• Knowledge or ability to acquire crisis intervention techniques. 

• Ability to establish and maintain effective working relationships with a wide and diverse range of others, such as business employee groups, community organizations, other human service providers and target population groups.  

• Must be able to effectively interact with people with diverse ethnic backgrounds, cultural backgrounds, and sexual orientations with respect and dignity. 

• Ability to maintain accurate records/documentation. 

• Must demonstrate effective communication skills by conveying necessary information accurately, both orally and in writing.  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

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