Job Description

Job Title: Operations Supervisor/Manager

Department: Operations

Reports to: Division Manager

FLSA Status: Exempt

POSITION SUMMARY

Responsible for supervising daily performance of routes and staff across multiple lines of business, including Residential, Commercial, and Roll-Off waste services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supervise, organize, and schedule drivers/helpers to complete collection routes efficiently
• Resolve residential, commercial, and municipal service complaints
• Analyze operational data and metrics for route performance and efficiency
• Manage staff, including hiring, onboarding, training, coaching, and performance management
• Address and resolve safety issues and claims
• Plan and implement operational procedures for waste receipt and disposal
• Coordinate with maintenance on daily operational needs
• Monitor driver and labor time and attendance
• Promote and enforce workplace safety; investigate and resolve incidents or equipment concerns
• Collaborate with internal departments to resolve employee relations issues
• Ensure compliance with DOT regulations
• Audit operational documentation related to routes
• Oversee relationships with contractors and staffing agencies
• Conduct regular safety meetings and trainings
• Willingness to run routes as needed
• Perform other job-related duties as assigned

MINIMUM QUALIFICATIONS

• 2+ years supervisory experience in transportation and/or logistics
• Waste industry experience strongly preferred
• Knowledge of DOT regulations for commercial vehicles
• Proven record of promoting safety and managing workplace incidents
• Strong leadership and team management abilities
• Skilled in problem solving, critical thinking, and decision making
• Excellent communication and collaboration skills
• Ability to prioritize and manage multiple tasks

PHYSICAL REQUIREMENTS

• Occasionally required to stand, walk, sit, stoop, kneel, crouch, crawl, and reach with hands and arms
• Exposure to physical environments with moving mechanical parts, fumes, dirt, odors, noise, and weather extremes

EDUCATION

• High school diploma or equivalent required

LICENSES & CERTIFICATIONS

• Must hold a valid Class A or B Commercial Driver's License (CDL)

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