Job Description

Consider joining our client organization as an Operations leader!

Are You Ready to Lead with Heart, Hustle, and Humor?

Success isn’t just about numbers—it’s about people. We are looking for a hands-on, customer-focused Operations Leader who thrives in a fast-paced environment, leads with passion, and knows how to bring energy and humor to the workplace. If you have experience leading people, working with customers, and building lasting customer relationships, we want to hear from you!

As an Operations Leader, you’ll be at the forefront of our facility’s success. You’ll lead from the front, rolling up your sleeves to ensure our customers receive top-tier service and support. This role requires a unique blend of leadership, business development, and hands-on problem-solving skills. Your ability to inspire and develop teams while actively engaging with our commercial customers will drive operational success and growth.

What You’ll Do:

Operations Leadership:

• Lead with vision, energy, and a sense of humor—because work should be enjoyable!
• Develop and inspire a high-performing team, fostering a culture of trust and accountability.
• Organize, plan, and prioritize job duties effectively.
• Manage and execute both large- and small-scale projects and operational changes.
• Motivate and develop employees to help them reach their full potential.

Business Development:

• Build strong relationships with both existing and potential commercial customers.
• Identify opportunities for growth and drive new business in your local community.
• Communicate seamlessly with internal teams, customers, and stakeholders.
• Analyze technical and operational data to drive strategic decisions.
• Solve complex problems with creativity and a hands-on approach.
• Utilize Microsoft Excel, Outlook, and Word for business operations.
• Industry experience or exposure to customer industries is preferred.

Client/Customer Relationships:

• Build and maintain long-term relationships with customers to ensure satisfaction and loyalty.
• Act as the primary point of contact for key clients, addressing their needs and concerns promptly.
• Identify opportunities to provide additional value through customized solutions and services.
• Collaborate with sales and service teams to enhance the overall customer experience.
• Monitor client feedback and market trends to improve service offerings.

As part of our team, you’ll have the opportunity to lead, develop, and impact both our business and customers. If you’re a dynamic leader ready to drive operational success, business growth, and customer satisfaction while having fun along the way, we encourage you to apply!

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