Network Operations Analyst Job at Golden Technology, Cincinnati, OH

b21kZ3AvSVpETnlaclVHSGxsMWtZeGRSaGc9PQ==
  • Golden Technology
  • Cincinnati, OH

Job Description

This role provides operational support for Kroger’s stores, distribution centers, and manufacturing facilities. The primary focus is communication , coordination , and multitasking —technical troubleshooting comes second. You will interact daily with store teams, technicians, external vendors, and internet providers to ensure network stability and timely incident resolution.

Top Required Skills

1. Strong Communication Skills (MOST IMPORTANT)

  • Ability to talk clearly and confidently with customers, store staff, technicians, and vendors.
  • Can explain technical information in simple, understandable terms.
  • Strong written communication for tickets, updates, and incident documentation.

2. Multitasking & Coordination

  • Ability to handle multiple issues, calls, and tickets simultaneously.
  • Comfortable managing real-time incident communication and escalations.
  • Works well under pressure in operations-focused environments.

3. Customer Service & Relationship Building

  • Professional, patient, and customer-focused attitude.
  • Builds trust with internal teams and external vendors.
  • Collaborates effectively across support, engineering, and field technician groups.

Technical Skills

  • Basic troubleshooting of WAN/LAN/Wi-Fi networks.
  • Introductory Linux experience.
  • Familiarity with routing and switching concepts.
  • Experience with ServiceNow or similar ticketing systems.
  • Understanding of change management processes.
  • Ability to read basic network alerts and escalate appropriately.

Key Responsibilities

  • Support network issues for stores, distribution centers, and manufacturing sites.
  • Coordinate with external vendors and ISPs for circuit or service-related issues.
  • Triage and resolve Level 1–2 network incidents (WAN, LAN, Wi-Fi, SD-WAN).
  • Document incidents, updates, and resolutions using ServiceNow.
  • Communicate status clearly to customers, stakeholders, and leadership.
  • Facilitate incident bridge calls during high-priority outages.
  • Assist with change management documentation and approvals.
  • Escalate high-impact incidents to Level 3 network teams.
  • Perform basic troubleshooting and follow standard operating procedures.

Preferred Experience

  • Familiarity with routers, switches, and wireless access points.
  • Experience with SD-WAN environments.
  • Exposure to network monitoring tools.
  • Experience supporting retail or operations-heavy environments is a plus.

Job Tags

Similar Jobs

stayAPT Suites

Hotel General Manager Job at stayAPT Suites

This Residential Hotel Manager is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training...

Meet Life Sciences

Process Engineer Job at Meet Life Sciences

 ...Job Summary: The Process Enginee r will support the design, optimization, and continuous improvement of manufacturing processes...  ...requirements. Qualifications: Bachelors degree in Chemical Engineering, Pharmaceutical Engineering, or related field. Minimum of 3... 

DL1961

Retail Specialist Job at DL1961

 ...and shop the full styles and looks on dl1961.com. The Retail Specialist serves as a brand ambassador and business driver...  ...experience in retail, department store, or visual merchandising roles (fashion industry experience strongly preferred). ~ Strong... 

POSCO AAPC

Production Control Coordinator Bilingual (Korean/English) Job at POSCO AAPC

 ...Investigate variances through review of various reports and worksheets Review and track all purchase orders and expenditures for plant operations Prepare reports, documentation, or other information as necessary or requested Communication with the account... 

The Hawk Group

Event Coordinator Job at The Hawk Group

Position Summary: The Event Liaison serves as the primary point of contact for all club-hosted and member-sponsored events. This role ensures seamless coordination between clients, vendors, and internal staff to deliver high-quality, memorable experiences that reflect...