Job Description

The HT Group has a professional services client in Austin, TX looking for a friendly and motivated Member Services Representative who is eager to deliver outstanding customer service and support to a global membership base.
This is a 90 day contract role.
Hybrid- Downtown Austin- 78701
$20/hr
Responsibilities:
Provide comprehensive telephone and chat support, offering detailed membership, certification, product, and event information
Process orders accurately and efficiently, documenting all requests and updates per established procedures
Update, compile, and verify data—transferring information from paper records into the database
Conduct outbound calls to current and prospective members to answer questions and promote services
Manage time effectively to meet deadlines and provide timely responses
Build and maintain strong, professional relationships through clear and open communication
Perform additional duties as assigned by leadership
Requirements:
High school diploma or GED required; BA/BS preferred
2+ years of call center or member services experience
Excellent customer service skills and aptitude for collaboration in a team environment
Strong written and verbal communication—capable of presenting information clearly and professionally
Ability to multitask, manage time effectively, and work accurately in a fast-paced setting
Proficiency with Microsoft Outlook, Word, and Excel; experience with Crystal Reports, NetForum, or Salesforce is a plus
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.
#HPIND

Job Tags

Contract work,

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Member Services Representative Job at The HT Group, Austin, TX

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