Live Chat Agent Job at Symphony Solution, Inc, Fanwood, NJ

b0dWbHFmY2ZDZE9hcFVhQmtGSm1ieGRZaHc9PQ==
  • Symphony Solution, Inc
  • Fanwood, NJ

Job Description

This is a remote position.

Symphony-Solution is seeking an enthusiastic and tech-savvy Live Chat Agent to provide real-time support to our website visitors and clients. As the first point of contact, you will help users with inquiries, provide guidance on services, and resolve issues promptly while maintaining a professional and friendly demeanor.

Key Responsibilities

  • Respond to customer inquiries via live chat in a timely, accurate, and professional manner

  • Understand company services to effectively assist clients and prospects

  • Troubleshoot issues or route queries to the appropriate internal teams

  • Maintain detailed records of customer interactions and feedback

  • Collaborate with sales, development, and support teams for accurate information sharing

  • Maintain high customer satisfaction scores and contribute to team goals


Requirements

  • Previous experience in customer service, live chat support, or a similar role

  • Excellent written communication skills and fast typing speed

  • Tech-savvy and familiar with using CRM and chat tools

  • Ability to multitask and stay calm under pressure

  • Strong problem-solving abilities and attention to detail

  • Bachelor’s degree preferred but not required


Benefits

  • Competitive salary

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Career growth opportunities

  • Fun and collaborative work environment



Job Tags

Full time,

Similar Jobs

HighRes Biosolutions

Strategy & Transformation Manager Job at HighRes Biosolutions

 ...We are seeking a highly motivated Strategy & Transformation Manager to help drive strategic initiatives and business transformation...  ...Engagement: Collaborate with leaders across R&D, Sales, Operations, and Finance to ensure alignment and drive adoption of strategic initiatives... 

Insight Global

Warehouse Associate Job at Insight Global

 ...factors, including skills, experience, and education. ~ Benefit packages for this role will start on the 31st day of employment and...  ...defined by the company, and ensure product quality . Helps handle materials efficiently into production machines and processes to... 

Univar Solutions

Chemical Operator Job at Univar Solutions

 ...manages, and prepares shipments in compliance with regulations. Operates equipment such as forklifts and performs product blending and...  ...Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing... 

Valley Children's Healthcare

Nurse Practitioner or Physician Assistant - Pediatric Surgery Job at Valley Children's Healthcare

 ...SUMMARY: This position is open to a Nurse Practitioner or Physician Assistant in the Pediatric Surgery Clinic. The Advanced Practice Practitioner is accountable for a "defined" patient population. Functions in the roles of expert practitioner, consultant, educator, patient... 

TalentoHC

Social Media Content Creator Job at TalentoHC

 ...Partner with internal stakeholders, including marketing, PR, and creative teams, to conceptualize and develop compelling content that...  ...clear feedback and influence others. ~ Strong storytelling, writing and editing skills. ~ Experience in creating and delivering clear...