Live Chat Agent Job at Symphony Solution, Inc, Fanwood, NJ

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  • Symphony Solution, Inc
  • Fanwood, NJ

Job Description

This is a remote position.

Symphony-Solution is seeking an enthusiastic and tech-savvy Live Chat Agent to provide real-time support to our website visitors and clients. As the first point of contact, you will help users with inquiries, provide guidance on services, and resolve issues promptly while maintaining a professional and friendly demeanor.

Key Responsibilities

  • Respond to customer inquiries via live chat in a timely, accurate, and professional manner

  • Understand company services to effectively assist clients and prospects

  • Troubleshoot issues or route queries to the appropriate internal teams

  • Maintain detailed records of customer interactions and feedback

  • Collaborate with sales, development, and support teams for accurate information sharing

  • Maintain high customer satisfaction scores and contribute to team goals


Requirements

  • Previous experience in customer service, live chat support, or a similar role

  • Excellent written communication skills and fast typing speed

  • Tech-savvy and familiar with using CRM and chat tools

  • Ability to multitask and stay calm under pressure

  • Strong problem-solving abilities and attention to detail

  • Bachelor’s degree preferred but not required


Benefits

  • Competitive salary

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Career growth opportunities

  • Fun and collaborative work environment



Job Tags

Full time,

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