Lead Concierge (Hampden House) Job at Saul Centers, Inc., Bethesda, MD

cEdGbXAvWVpBZG1hcjBTRmsxSmxiaDFaaXc9PQ==
  • Saul Centers, Inc.
  • Bethesda, MD

Job Description

Company Overview:

Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), and The Milton at Twinbrook Quarter. Coming soon Hampden House (2025). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills?

If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Lead Concierge with B.F. Saul Company & Affiliates at our newest luxury property, Hampden House in Bethesda, Maryland.

Under the direction of the General Manager, the Lead Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. Additionally, the Lead Concierge will be responsible for overseeing the concierge team. This shift is Monday-Friday, 7:00 am – 3:00 pm, there may be some weekend and night shifts.

About the Opportunity

As a Lead Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of this position include:

· Having a gracious approach to all activities.

· Always presenting a professional image.

· Greeting and responding to resident requests and inquires.

· Addressing residents’ concerns in accordance with the company's customer service standards.

· Ensuring that only authorized individuals enter the building.

· Managing multiple phone lines and directing them to the appropriate destination.

· Assisting with resident packages and mail.

· Creating monthly Concierge schedule.

· Finding shift coverage when Concierges call out.

Requirements/Experience/Education

As a Concierge you will need the following:

· Highschool diploma or GED.

· Related experience as a concierge or a strong customer service background.

· Ability to work under pressure.

· Strong organizational skills, attention to detail, and excellent follow-through skills.

· Strong written, verbal, and computer skills.

· Knowledge of Yardi is a plus.

· Flexible attitude and adapt quickly to various situations.

· A positive attitude and a willingness to help others.

· Flexibility to work evening and weekend shifts.

· Work independently.

Physical Requirements

As a Concierge you must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down.

Benefits

We offer our Concierge a competitive salary ($20/hr. - $23/hr. based on experience), a sales incentive program, tuition reimbursement, commuter benefits, PTO, a diverse and inclusive work culture, and much more.

Apply today to join our dynamic team!

The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please contact corporate.resumes@bfsaul.com or 301-986-6000.

Equal Opportunity Employer/Veterans/Disabled

Job Tags

Long distance, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift, Monday to Friday,

Similar Jobs

icreatives

Packaging Private Brand Copywriter L79R359X Job at icreatives

Join a creative, fast-paced team as a Temp Private Brand Copywriter and help shape the voice of products that live in carts, cupboards, and conversations nationwide. This onsite role in Bentonville, Arkansas, puts you at the heart of a global retail giantwhere storytelling...

JCSI

Assistant Plant Manager Job at JCSI

 ...recognized leader in industrial manufacturing, this organization operates across multiple sites and is renowned for its innovative...  ...skilled operations leader. About the Role: As the Assistant Plant Manager, youll play a vital leadership role in optimizing plant... 

Green Ivy Educational Consulting

Academic Advisor and Executive Functioning Coach Job at Green Ivy Educational Consulting

 ...development (30% of time) - using Adobe Pro, Google Slides and Canva and online resources, help with content creation including social media...  ...- $70K-95K FTE. Full time (over 35 hours per week) includes medical, dental, vision as well as 401K matching and profit sharing... 

SRS Consulting Inc

Technical Writer Job at SRS Consulting Inc

 ...Job Title: Technical Writer Location: Golden, CO (Hybrid) Duration: 4+ Months Rate: $30/HR on W2 Job Description Strong writing and editing skills Proficiency in Microsoft Word and document formatting Familiarity with digital accessibility principles... 

Akkodis

Customer Relationship Management Administrator - ON SITE - FULL TIME - DIRECT HIRE Job at Akkodis

 ...our client's customer relationship management and candidate relationship management systems. This role plays a crucial role in the company by ensuring the smooth operation and utilization of the CRM systems, which are vital for maintaining accurate customer/candidate data...