Job Description

We are seeking a highly skilled and experienced Director of Operations to play a key role in driving the success of our regional operations. Experience in the Janitorial Service Industry is required. This individual will be responsible for overseeing the performance of our operational teams to ensure high-quality service, efficient project delivery, and continuous improvement. The Director will work closely with senior leadership to maintain strong customer relationships, manage operational resources, and ensure smooth operational execution for both existing and new client accounts.

Key Responsibilities:

• Collaborate closely with the COO to develop and execute operational strategies designed to maintain customer satisfaction, service excellence, and retention.
• Translate high-level strategies into actionable goals that enhance team performance and optimize the onboarding of new client accounts.
• Lead and supervise day-to-day operations, fostering a high-performance culture within the regional management team to meet service targets and client expectations.
• Partner with the HR team to oversee various functions such as recruitment, employee engagement, performance management, and retention initiatives.
• Maintain ongoing communication with key clients to build and nurture long-term relationships, ensuring satisfaction with all service deliverables.
• Regularly assess internal operations, identifying areas of process improvement and efficiency opportunities.
• Oversee non-recurring revenue generation efforts, ensuring financial objectives are met and exceeded.

Qualifications & Skills:

• Bachelor's degree in a relevant field, with a minimum of 5 years of leadership experience.
• Proven ability to lead cross-functional teams, manage conflict, and resolve issues effectively.
• Strong under pressure, with a calm demeanor and the ability to instill confidence in staff and stakeholders.
• Exceptional communication and interpersonal skills, adept at building relationships at all levels, from front-line employees to senior executives.
• High proficiency in business software such as ERP, CRM, and MS Office suite.
• Demonstrated financial acumen, with a solid understanding of budgeting, job costing, and financial management.
• Excellent organizational and time management skills, with a sharp focus on prioritization and task delegation.
• A proactive problem-solver, capable of identifying risks and addressing challenges before they arise.

This is a confidential search, and we are seeking an individual who will approach this role with discretion, integrity, and a commitment to maintaining a high level of confidentiality at all times.

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