ASIC QUALIFICATIONS
Bachelors’ degree in relevant field
2+ years’ experience in a related position (Training, Implementation, Equipment Usage Training, Retail Operations)
Prior experience with equipment or systems training to large numbers of customers or users
Ability to work autonomously and collaborate cross functionally to achieve results
Excellent planning, project management and organizational skills
Patience for new learners
Customer service mentality
Strong relationship building skills
Top 3-5 mandatory and/or minimum requirements
Project Management
Instrument Training
Application Training
Communication and scheduling experience
Optical knowledge is great but not required
Top 3-5 desirable attributes/qualifications?
Flexibility
Time management
Interpersonal communications
Detail oriented
Analytical
Problem solving
GENERAL FUNCTION - The Manager Eye Care Implementation works closely with the Eye Care Projects and Equipment teams to lead the coordination and execution of user and doctor training for new devices and systems within the Eye Care space. They will also support the validation of equipment and system readiness. This role is the leader of content for the and will be responsible for managing relationships between field partners, store/office teams, and partners to ensure deadlines and high training saturation levels are achieved.
MAJOR DUTIES AND RESPONSIBILITIES
Implementation of Training or Eye Care equipment and systems across all banners and businesses
Manage processes to ensure the needs of the trainees are met within the allotted training sessions
Lead all training activities with Optometrists and Technicians across different modalities
Lead the training of multiple platforms and technologies to users of various skill levels
Lead engaging trainings including e-learnings, modules, PDFs and live virtual trainings with stores, offices staff, and optometrists
Manage pre-training module assignments and training saturation reporting to ensure the best prepared trainings
Assist Leonardo partners with graphics, images, and other visual elements according to the objectives of the trainings
Delivery of digital content from global Leonardo partners
Support for content management across all brands and banners
Support by being the copywriter and editor for training content as needed
Communicate with teams and cross-functional partners to ensure compliance with schedules and training tracks
Support the management of project deadlines, deliverables, and external resources
Demonstrated initiative in gathering feedback and data from partners, improving learning and development content and constantly moving learning content to the next level
Reason for request: Project base: Essilor Connect Implementation. Increase patient access to Optometry services through in-person and remote exam modalities.
This role is required to meet the growing demand to prepare our OD office and store training needs. The role is required to prepare our ODs and technicians how to use instrumentation and applications to perform eye exams in accordance with all applicable regulations. With our technology we work with all modalities of exams whether in-person or remote.
Excellent communication skills – written, verbal, listening and presentation
PREFERRED QUALIFICATIONS
Love of training, teaching, or mentorship
Experience with equipment training and usage (ideally within a Health Care setting)
Eye Care industry experience
Experience working with licensed professionals and state/provincial regulations
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