We are looking for an experienced Technology Help Desk Supervisor to lead and support! This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing others and a strong technical background.
Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).
Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!!
Responsibilities:
• Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution.
• Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving.
• Streamline support processes to improve operational efficiency and enhance customer satisfaction.
• Provide mentorship, training, and guidance to help desk staff to encourage growth and development.
• Monitor team performance, delivering constructive feedback to maintain high standards.
• Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations.
• Collaborate with other departments to align help desk support strategies with organizational goals.
• Stay informed about industry trends and incorporate best practices into help desk operations.
• Develop and execute strategies to improve the overall effectiveness of the help desk.
• Travel occasionally to maintain strong connections with team members across locations.
...Architectural Specification Writer Do you have experience transforming design concepts into clear, coordinated, and code-compliant technical specifications? Are you an architectural professional who is familiar with MasterSpec or SpecLink, understands construction...
...client, a leading independent investment management firm, is seeking an experienced Litigation Paralegal for a 6+ month contract in Medina, MN. This role can be hybrid or fully remote. JOB SUMMARY: This position provides an opportunity to work on a wide variety of...
...POSITION SUMMARY: The Virtual Licensed Practical/Vocational Nurse (LPN) coordinates and delivers high quality, patient-centered care by... ...related to clinical setting. STANDARD III HWS/Hospital/Department Policies & Procedures Supports, implements and ensures...
...C ertified Nurse Midwife W ellSpan Chambersburg Hospital W ellSpan Healths vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused...
...Visual Merchandiser Because you bring fashion to life Here at Primark, we love to do things our way. We help our customers keep up... ...role. Your experience and skills will include: Previous retail and visual merchandising experience. Excellent creative skills...