Job Description

As a Service Coordinator / Dispatcher , you serve as the communication hub between customers and our HVAC service technicians, playing a vital role in the smooth and efficient execution of daily operations. You'll be responsible for scheduling, dispatching, and tracking service and maintenance work while ensuring a high level of customer service and technician support. Your efforts directly impact operational efficiency, profitability, and customer satisfaction.

Key Responsibilities:

Scheduling & Dispatch

• Schedule, dispatch, and coordinate HVAC service, maintenance, and repair calls in an efficient and timely manner.
• Monitor technician availability, job progress, and workload to optimize routes and daily operations.
• Manage and update the dispatch map and scheduling boards.

Customer & Technician Communication

• Serve as the primary point of contact between customers and field technicians.
• Ensure seamless communication, job clarity, and timely updates throughout the service process.
• Respond to customer inquiries and provide follow-up to confirm satisfaction and job completion.

Documentation & Systems

• Create, process, and maintain work orders and service documentation with accuracy.
• Utilize service management software to track and update job statuses in real time.
• Maintain clear, organized records of technician activity and customer interactions.

Team Collaboration & Support

• Work closely with the service team to prioritize tasks and resolve scheduling conflicts.
• Support operational goals related to service quality, timeliness, and profitability.
• Participate in an on-call/after-hours rotation for backup dispatch support.

Qualifications:

• Minimum 2 years of experience in a service coordination / dispatch role. Experience in the HVAC, construction, or skilled trades industries would be fantastic!
• Strong multitasking and organizational skills in a fast-paced environment.
• Proficiency in Microsoft Office Suite and service scheduling/dispatching software.
• Familiarity with service management software is preferred (e.g., ServiceTitan, FieldEdge, or similar).
• Ability to work calmly under pressure and adapt quickly to changes in schedule or customer needs.
• Customer-first mindset with excellent communication and follow-up skills.
• Functional geographic knowledge of the service area or comfort with map-based tools.

Location: 100% In-Office (Bloomington)

Schedule: Monday-Friday | 7:00 AM-3:30 PM or 8:00 AM-4:30 PM

Compensation: $60,000-$70,000 annually

Employment Type: Direct Hire

Team Structure: Works as part of a 4-person coordination team

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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