Job Description

HOUSING ADVISOR – HOUSING COUNSELOR

Job purpose

Provides prepurchase counseling to assist clients in becoming mortgage ready for homeownership and to improve the financial stability of Homeport residents; provides financial counseling to residents; facilitates education workshops; and engages in community outreach to promote successful homeownership for low to moderate income working families.

Duties and responsibilities

· Classroom Education

· Develops curriculum, secures speakers, and facilitates education programs for clients and Homeport residents.

· Teaches education classes.

· Alternative work schedules are required, to include evenings and weekends, based on business needs.

· Client Homebuyer & Financial Counseling

· Pulls and analyzes client individual credit reports to determine credit quality and debt to income ratios; creates individual spending plans.

· Counsels’ clients to advise on becoming mortgage ready to include creating savings plans and action plans to achieve the goal of homeownership.

· Provides post purchase counseling.

· Proactively counsels with clients and provides strategies to prevent foreclosure on their homes.

· Provides counseling by telephone, Zoom or in-person.

· Documentation

· Maintains attendance records and documentation of all client interactions in CounselorMax database.

· conducts follow-up contacts with lenders and clients to determine outcomes of education and counseling provided.

COMMUNITY OURTREACH AND MARKETING

· Attends public speaking events to promote Homeport, Housing Advisory Services, and down payment assistance programs.

· Participates in community networking opportunities.

· Participates in identifying opportunities to provide information to the Homeport residents and public about Housing Advisory Services programs.

Qualifications/Skills/Abilities

Education and Experience

• Associate or Bachelor’s degree from an accredited school preferred.
• 3-5 years of previous work experience in the field of housing counseling or lending.
• Strong working knowledge of Microsoft Office products.
• Bilingual skills a plus.
• HUD counseling certification a plus.
• HECM counseling certification a plus.

Required

• Strong problem/conflict resolution skills.
• Strong oral/written communication skills.
• Experience working with diverse populations.
• Experience in handling negotiations and providing appropriate solutions.
• Attention to detail and strong administrative skills.

Licensing and Certification

· Current HUD counseling certification preferred. Ability to obtain HUD certification required within 90 days of hire.

Homeport Behaviors and Values:

Supports Homeport’s mission of creating strong communities by developing quality, affordable homes on a cornerstone of dignity, security, and opportunity.

Homeport’s Core Values Are:

• Trust
• Accountability
• Collaboration
• Inclusion
• Quality

Tools and Equipment

Microsoft Office, Outlook, Word, etc.

Personal computer and office equipment will be used daily.

Physical requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to work a nonstandard work week and/or work evening hour, may be required. There may be occasion travel on company and/or personal time as well as work at various locations. This position requires a reliable, personal means of transportation. The individual in this position must hold and maintain Ohio driver’s license with an acceptable driving record. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position.

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