Job Description

Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Responsible for maintaining close ties with targeted guests through personal contact on property. This responsibility would generally consume about 75% of work time.
Handles and resolves player issues.
Ensures guests are aware of events and supports execution through attendance and follow-up.
Arranges accommodations and amenities (i.e., shows, hotel, restaurant, and transportation)
Responsible for maintaining goodwill with all guests.
Provides complimentaries according to established guidelines and sound business problems.
Complies with state and local regulatory requirements.
Builds relationships with target players through CIS and SFMS systems.
Leverages property amenities/programs to targeted players.
Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
Uses proactive discretionary comping to encourage repeat patronage.
Collaborates with work-group and all support departments to ensure player satisfaction.
Works with team members to achieve common goals.
Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
Maintains confidentiality of all player accounts, files, records and lists.
Performs other duties as assigned by management.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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