Job Description

Are you passionate about delivering unparalleled luxury experiences in the world of jewelry and luxury Swiss timepieces? Kerns Fine Jewelry is looking to build upon its’ bespoke customer service team by seeking a Boutique Coordinator to join our esteemed team at our new locations for Patek Philippe and Rolex in Union Square.

Key Responsibilities:

• Serve as the epitome of luxury hospitality, ensuring every client receives personalized attention and an unforgettable experience.
• Skillfully guide clients through our welcoming experience and continuous check-in to maintain a best practice of hospitality throughout each visit.
• Uphold the elegance of our boutique through meticulous attention to detail in concierge-like service and presentation.
• Manage client inquiries, appointments, and follow-ups with the utmost discretion and dedication to surpassing expectations.
• Collaborate seamlessly with the sales team to enhance client engagement and achieve ambitious client experiences.

Requirements:

• Excellent interpersonal skills and an innate ability to build rapport and trust within a community.
• Passion for customer service and a discerning eye for detail in delivering bespoke experiences.
• Team-oriented mindset with availability to be autonomous with tasks or projects given.

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