Job Description

**Please note: To be eligible for this position, candidates must currently reside within Boise, ID and surrounding areas and have the ability to work onsite for 3-4 days per week beginning in mid-November.

Job Summary:

Starting your career can be challenging when employers require specific experience for entry-level roles. The RiseTalent Program at RiseNow bridges the gap between education and professional success by providing the tools, training, and real-world experience you need to pave your way for a career in Supply Chain.

RiseTalent is an apprenticeship program designed for career launch into an exciting career in Healthcare supply chain management. This program equips you with essential skills, industry knowledge, and hands-on experience to launch a successful career in Healthcare WMS/SCM technology. Through an apprenticeship model, we combine structured training with mentorship and real-world applications, ensuring you develop not just technical expertise but also the confidence to thrive in a fast-paced digital environment.

Upon training program completion, as an Analyst on our Healthcare team you will provide first-level support to St. Luke’s Health System, our Meridian, ID based client. You will serve as a System Administrator, ensuring the smooth operation of the Tecsys system. You will assist with troubleshooting user issues, system maintenance, user training, and data analysis while collaborating with internal teams to resolve challenges and improve workflows. Through hands-on experience and training, you’ll gain valuable skills in procurement technology, system configuration, and support processes, preparing you to excel in the industry.

After one year as an employee with the RiseNow team, you may be transitioned to a full-time team member at St. Luke’s Health System.

Take the first step toward transforming your future with RiseNow and RiseTalent!

Duties & Responsibilities:

• Upon training completion, this position will provide first-level support for St. Luke’s Health System’s Tecsys users by troubleshooting issues, answering queries, and resolving system-related challenges.
• Assist in monitoring and managing system performance to ensure smooth and uninterrupted operations:
• Item master maintenance and optimization
• Performance monitoring and troubleshooting: confirming all jobs run successfully, and addressing any failed tasks
• User access and permission management
• Process improvement/project management
• Plan and support regression testing with quarterly release updates.
• Collaborate with internal teams to document, track, and prioritize user tickets.
• Execute routine system maintenance tasks, including user access management, configuration updates, and data validation.
• Assist in creating reports and analyzing data to identify trends, user issues, and opportunities for improvement.
• Work closely with senior staff to escalate and resolve complex issues promptly.
• Contribute to process improvements by identifying areas of enhancement in system usage and support workflows.
• Responsible for managing and supporting applicable hardware (mobile devices, printers, etc.)
• Maintain up-to-date knowledge of Tecsys functionalities, tools, and updates through ongoing learning and training.
• Other duties, as assigned.

ROLE REQUIREMENTS:

The skills, certifications, or other ‘qualifications’ a team member needs to currently possess to perform at this job level.

• 2+ years of transferrable work experience supporting customers (ideally in a Support Desk/IT Support role) and/or bachelor’s degree (not required).
• Experience with healthcare, supply chain/distribution, and/or finance industries is desirable, though not a requirement.
• Proficient in data analysis using Microsoft Excel, including advanced formulas, pivot tables, and data visualization
• Experience managing and supporting labels and label hardware setup within 3rd party label design software (not required).
• A drive to help customers achieve their objectives by driving toward customer success.
• Passion for helping help solve problem and digging into issues.
• Curiosity to learn and broaden your own skillset.
• Desire to help others learn about software solutions and their usage.
• Excellent analytical abilities and effective time management skills.
• Strong verbal and written communication with a focus on explaining in-depth issues to varied audience.
• Experience through internships or research projects in a supply chain/procurement setting is highly desirable, though not required.
• Dynamic positive personality, and ability to work as a team player in a cross-functional, multi-organizational virtual setting.
• Upon training program completion, ability to work onsite 3-4 days per week at St. Luke’s Health System
• Must currently reside in Boise, ID or surrounding areas.
• Must have authorization to work in the United States.

BENEFITS

• Competitive base salary
• Medical/dental/vision insurance coverage options and paid life insurance
• 401(k) Match & Bonus Compensation Plans
• Competitive PTO Plan
• Company Wellness Program & Wellness Stipend
• Professional development opportunities
• EAP

ABOUT

RiseNow is a leading Supply Chain Advisor and Integrator helping global to mid-size organizations transform their supply chain into a valuable business asset. Together, we bring solutions to our client’s greatest challenges by tailoring services to their industry/organization and ensuring that their projects are completed on time, on budget, and according to their definition of success.

Our diverse team of experts bring decades of experience in supply chain to include supply chain strategy development, operational assessments, systems Implementation and optimizing supply chain operations.

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