Job Description

Position Overview:

The Field Service Representative, is pivotal in building strong customer relationships and ensuring the successful implementation of Silentium Defense’s passive radar systems and support tools in North America. Your technical expertise, communication skills, and commitment to customer satisfaction will contribute significantly to the company's success.

The FSR will have our customer front of mind to support them with onsite installation, repair, and maintenance. The FSR will be responsible for establishing contact with existing customers, identifying new opportunities, and following up on potential leads. The FSR will also monitor industry trends to identify emerging markets and develop plans to utilize those markets to expand revenue. In addition, the FSR will support the R&D team with requirements capture and understanding including feedback of existing performance and future enhancements.

Responsibilities:

• On-site Support: Visit customer locations to install, configure, and troubleshoot software applications.
• Customer Training: Conduct training sessions for end-users to ensure they can effectively use our software.
• Issue Resolution: Diagnose and resolve software-related issues promptly, collaborating with internal teams as necessary.
• Documentation: Keep detailed records of customer interactions, issues, and solutions for future reference.
• Feedback Collection: Gather feedback from customers to identify areas for improvement in our software and services.
• Technical Expertise: Provide in-depth technical knowledge of our software to assist customers in optimising its use.
• Pre-Sales Support: Collaborate with the sales team to demonstrate the capabilities of our software to potential clients.
• Customization: Work closely with customers to understand their unique requirements and provide feedback to the engineering team to develop solutions or customizations.
• Product Improvement: Share customer feedback and insights with the development team to contribute to product improvement.
• Training and Workshops : Conduct technical training sessions and workshops for customers to enhance their understanding and utilization of our software.

Qualifications:

• Relevant technical degree, certification or 5+ years’ experience in a relevant field
• Experience conducting product training sessions for end-users
• Experience in the deployment of electronic or software products for customer demonstration, test and evaluation, and trials
• Experience liaising with multiple stakeholders, both internal to the company and external and at varying levels of seniority
• Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders
• Experience working with internal sales teams to support pre-sales activities.
• Ability to obtain a US SECRET security clearance
• Holds a current US driver’s license
• Desirable : Holds a current US SECRET security clearance 

Job Tags

Similar Jobs