We're seeking a detail-oriented Ecommerce Associate to join our growing team and help scale our multi-channel operations. Reporting directly to the COO, you'll play a critical role in customer satisfaction, marketplace management, and operational excellence.
Key Responsibilities:
Customer Engagement & Support:
• Manage omnichannel customer communications (phone, live chat, email, social media)
• Respond to and resolve customer inquiries with a focus on satisfaction and retention • Identify upsell opportunities while addressing customer needs
• Process custom prescription orders and coordinate with lab systems
Marketplace & Order Management:
• Process dropship orders through Commerce Hub and SPS Commerce platforms
• Report daily inventory levels to all marketplace partners
• Monitor order fulfillment accuracy and troubleshoot issues
• Ensure seamless integration between systems and customer satisfaction
Social Media & Brand Management:
• Monitor and respond to all company mentions across Meta, Instagram, Reddit, Bazaar Voice, and Amazon
• Engage with customer comments, reviews, and messages from customers and influencers
• Protect and enhance brand reputation through timely, professional responses
• Track sentiment and escalate critical issues
Process Improvement:
• Collaborate with the Ecommerce team to optimize workflows and implement automations
• Document and improve standard operating procedures
• Provide feedback on customer pain points to improve products and services
Requirements:
• 2+ years experience in ecommerce, customer service, or marketplace management
• Proficiency with Commerce Hub and SPS Commerce (or similar EDI/dropship platforms)
• Experience managing marketplace inventories and order processing
• Strong social media management skills across multiple platforms
• Excellent written and verbal communication abilities • Detail-oriented with ability to manage multiple priorities
• Local to North Miami - this is an in-office position • Available for occasional events in Miami area (travel expenses covered)
What We Offer:
• Direct reporting line to C-suite leadership
• Opportunity to shape and improve core business processes
• Hands-on experience with multiple ecommerce platforms
• Growth potential in a scaling organization • Full coverage for any business travel expenses
Our Timeline: We move fast! Qualified candidates will receive an initial phone screen within 72 hours. Our full interview process typically completes within 21 business days.
Ready to make an impact? Apply directly through LinkedIn or send your resume. Include a brief note about your experience with marketplace management or customer engagement platforms.
#EcommerceJobs #MiamiJobs #CustomerSuccess #MarketplaceManagement #DropShipping #NowHiring #CommerceHub #SPSCommerce #SocialMediaManagement
...support - provided by employer at no cost to you! Become an expert in men and boys haircuts with our ongoing paid industry-leading training programs! Recently named best CEO for Women, Best CEO for Diversity, and Best Company for Career Growth by Comparably! KEY...
...brands such as Lovers + Friends, Tularosa, NBD and RAYE. The Owned Brand division within REVOLVE is an industry-leading fashion design and production house based in Los Angeles. Leveraging the power of REVOLVEs data driven merchandising, combined with raw creative...
...Title: Marketing Analyst Location: Irvine, CA Pay: $29.00-$34.00/hour Schedule: Standard Office Hours Duration: 6-Month Contract Job Summary: In this role, you will support the planning and logistics of physician...
...ABOUT OF CLIENT Join Our Client as a Senior Network Engineer and lead the design, security, and optimization of enterprise network infrastructure. Bring your expertise in Cisco, SD-WAN, and cloud environments to drive innovation and reliability across global systems....
...Faculty, Anthropology Austin Community College Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.... ...discipline of anthropology, including the major subfields of cultural anthropology, biological/physical anthropology, and archaeology...