Desktop Support Specialist Job at Compunnel Inc., Hemlock, MI

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  • Compunnel Inc.
  • Hemlock, MI

Job Description

Locations

Hemlock Michigan USA-48626

100% onsite

1 Year + contract

M-F, 8am - 5pm.

No OT expected

Interview Process: One Round Video Panel Interview, Second Round possible if needed

Candidates must have 1-2 years desktop support experience. Ability to work independently is a required soft skill.

  • Perform Active Directory Administration duties.
  • Provide limited support for corporate mobile devices.
  • Work with cloud applications (Microsoft and 3rdparty)
  • Troubleshooting Cisco VPN connectivity.
  • Provide remediating and minimizing anti-virus threats.
  • Provide remote connection & utilization.
  • Perform imaging and deployment of MS workstations.
  • Perform asset lifecycle management skills.
  • Support various browsers to include (Edge, Chrome, etc.).
  • Provide Installation & configuration of various software packages.
  • Provide Installation & configuration of Security Software and patching.
  • Troubleshoot and install printer installations/ ink replacements.
  • Provide divisional support for Mac OS and hardware (rarely).
  • Provide End user equipment moves (disconnect/reconnect).
  • Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
  • Work across the media team, corporate events, and IT for meeting support and problem resolution.
  • Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
  • Escort IT Vendors for other IT Teams (where permitted)
  • Documentation (records) management, on-boarding (Training) of new hires, and provide conference room support.
  • Demonstrate flexibility and willingness to change priorities at a moment’s notice.
  • Ensure discreet handling of all business and maintains the highest level of confidentiality. Provide remote and onsite technical assistance, including smart hands tasks.

Experience/ education:

  • High school diploma is minimum requirement. Associate's degree preferred.
  • Prior computer/server/networking hardware experience beyond imaging and deployment.
  • Proficient in time management and task prioritization.
  • Excellent communication and interpersonal skills.
  • Effective organization and planning skills, with ability to handle changing priorities.
  • Must be a self-starter, able to work in team environment and motivate others.

Job Tags

Contract work,

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